IT Support Analyst (On Site)

We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong “customer first” mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk.

You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business.

Reporting to: Head of Infrastructure and Support

Key Accountabilities:

Provide reliable onsite deskside support for hardware, software, and connectivity issues

Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation

Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention

Support and improve the overall colleague experience through responsive and professional service delivery

Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning

Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems)

Troubleshoot and resolve issues across Windows, Mac, and mobile devices

Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required

Build, configure, and deploy end-user devices in line with IT standards

Maintain accurate asset records and manage equipment inventory

Support procurement processes, including ordering, receiving, and assigning IT equipment

Carry out IT equipment disposal and lifecycle activities in line with policy

Assist in office moves, desk setups, and workplace changes

Provide guidance and basic training to end users on core IT systems and applications

Support IT projects, product rollouts, and technology deployments

Investigate and resolve onsite connectivity issues where remote resolution is not possible

Monitor tickets and ensure incidents and requests are progressed in line with service levels

Maintain accurate updates within the ITSM system (e.g. EasyVista or similar)

Work collaboratively with wider IT teams to ensure timely and effective resolutions

Contribute to continuous improvement by providing feedback on processes, tools, and user experience

Ensure all activities align with IT policies, standards, and security requirements

Essential Skills & Experience:

Proven experience in an onsite or deskside IT support role

Strong customer service focus with a professional and approachable manner

Excellent communication and interpersonal skills

Ability to manage and prioritise workload effectively

Strong troubleshooting and problem-solving skills

Ability to work independently while contributing to a wider team

Technical Experience:

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps)

Windows 10/11 and MacOS support

Active Directory (user account administration, access management)

IT Service Management tools (e.g. EasyVista or similar)

Basic networking (TCP/IP, connectivity troubleshooting)

AV and meeting room technologies (Microsoft Teams Rooms, Poly)

Mobile device support (iPhone, iPad, smartphones)

Hardware support, builds, and deployment

Endpoint management tools (e.g. Ivanti)

Security tools (e.g. Netskope)

Exposure to virtual desktop environments

Familiarity with systems such as Salesforce

Telephony support inclusive of call recordings and analytical reporting

3pm finish on a Friday

Some home working is available where role and business needs permit - max 2 days per week home working

25 to 30 days holiday

Day off for your birthday

Purchase extra holidays

Volunteering days

Pension and Life Assurance

Great company culture that offers professional development, training and regular social events

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries., At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams., Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don’t wait any longer and join Infopro Digital’s community of professionals!