IT Support Analyst

Vertex IT Solutions Limited

London, UK

about 1 month ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Apple Mac Systems Microsoft Azure Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office Microsoft Servers Microsoft SharePoint Single Sign-On Transmission Control Protocol (TCP) Software Troubleshooting Firewalls (Computer Science)

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Job description

Our client based in Paddington are looking for a strong IT Support Engineer for 4-6 weeks to support the end users. This is a busy, loud, chaotic environment, very fast paced, so the engineer needs to be comfortable with this.

5 DAYS ON SITE 9-5 MUST BE ABLE TO START IMMEDIATLY

Taking on support issues, triaging, assigning to external vendors and escalating where needed
Assisting with Level 1 support and providing Level 2 IT support in concert with an outsourced support vendor.
Primary day-to-day contact with outsourced IT 2nd and 3rd level support.
Work closely with technology and product teams address cross-functional IT and workflow challenges.
Assist in the maintenance of a corporate Microsoft environment including Azure, Teams, SharePoint and Intune.
Maintain detailed records of support requests, solutions provided, and equipment configurations.
Support user access to non-Microsoft 365 systems, including Saga, Mimir and Adobe, particularly as part of onboarding, offboarding and Single Sign-On processes.
Understanding the need to keep customers informed, manage expectations and to keep the Triage team up to date on any new processes/Technologies.
Day to day management of the mobile connections.
Respond quickly to emergency situations, troubleshoot, and implement solutions to restore service.

Requirements

The ideal candidate will have a can-do attitude and thrive in a fast paced environment.

Excellent communication skills and a customer-oriented approach
Minimum of 3 years of experience in IT support or a related field
Strong technical support skills with a focus on IT support and software troubleshooting
Excellent customer service and communication skills for effective help desk interactions
Proficiency in Microsoft Office 365/Azure including MFA, Conditional Access, Account creation
Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure)
An understanding of networking including VPN, Firewall, DNS & TCP
Knowledge of Windows Workstation, OS, and Mac OS
Experience with HaloITSM, Mimecast, Fortinet and Jamf or similar
An aptitude for learning new technology.
A passion for documentation
Logical Thinker
Troubleshooting skills