Tech Support Specialist

Join SMARTCARDIA INC as a Tech Support Specialist and become a vital part of our mission to enhance patient care through innovative technology. In this role, you will provide exceptional support to our clients, ensuring they make the most of our cutting-edge health monitoring solutions. Please note: This role is onsite/in-office supporting business critical functions and may require after hours or flexibility working a different shift including occasional weekends as needed. We are seeking candidates who are comfortable commuting and local to the Chicagoland area. We are also conveniently located near public transportation, near the CTA Blue Line Rosemont stop. Responsibilities:

• Troubleshoot and resolve technical issues related to our health monitoring devices and software.
• Troubleshooting connectivity issues bluetooth and cellular required
• Provide timely and effective support via phone, email, and chat to ensure customer satisfaction.
• Document and track customer interactions and technical issues in our support system.
• Collaborate with product development teams to provide feedback on user experience and product improvements.
• Stay updated on product features and industry trends to provide informed support.
• Assist in creating and maintaining technical documentation and FAQs for users.
• Participate in team meetings to share insights and improve support processes.

• Proven experience in a technical support or customer service role, preferably in the healthcare technology sector.
• Strong troubleshooting skills and the ability to communicate technical concepts to non-technical users.
• Experience with Windows 11 PC/OS settings/troubleshooting (level 1 knowledge required, level 2 a plus)
• Experience installing and configuring network printers, Zebra label printer experience would be a plus.
• Excellent verbal and written communication skills.
• Experience troubleshooting connectivity issues bluetooth and cellular required, Network experience would be a plus.
• Experience with mobile devices, settings/troubleshooting preferably with Android 14+, MDM (mobile device management) experience a plus. (level 1)
• Ability to manage task, time, and workload. this is required for medical device testing scalability/growth.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused attitude with a passion for helping others.

• 401(k)
• Health insurance
• Paid time off
• Employee discounts
• Flexible schedule, + $40.51-56.45 per hour, + $87,000-135,000 per year

SMARTCARDIA INC has been a leader in health technology for over a decade, dedicated to improving patient outcomes through innovative solutions. Our customers love us for our commitment to quality and support, while our employees thrive in a collaborative environment that fosters growth and development., © 2026 Careerjet All rights reserved