IT Helpdesk Technician

Are you passionate about technology and helping others succeed? As an IT Helpdesk Technician, you will play a critical role in keeping our organization connected, productive, and supported. This position is more than troubleshooting technical issues-it is about creating a seamless technology experience for employees, solving problems that directly impact daily operations, and building confidence through exceptional service. Every interaction is an opportunity to make a meaningful difference and contribute to the success of our team and mission., * Respond to internal technology-related helpdesk tickets, phone calls, and emails with professionalism and a customer-first mindset.

• Provide technical support and troubleshooting for hardware, software, and network-related issues involving computers, mobile devices, printers, displays, projectors, and A/V equipment.
• Collaborate with IT team members to escalate and resolve complex technical issues in a timely manner.
• Install, configure, maintain, and update software applications and operating systems.
• Support user account management, including creating, modifying, and disabling accounts as needed.
• Assist with monitoring network status and supporting overall network operations.
• Deliver a positive support experience that empowers employees and keeps technology running efficiently across the organization.

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Education Requirements: A high school diploma or the equivalent. Additional technical training, coursework, or industry certifications are a plus.

• Experience: Previous experience in IT support, helpdesk operations, technical troubleshooting, or a related customer service role is preferred. Experience supporting end users in a professional environment is highly valued.
• Technical Skills: Strong working knowledge of Microsoft Windows, Microsoft Office, Adobe, and/or Google Workspace. Familiarity with helpdesk ticketing systems, remote support tools, user account management, and basic hardware, software, and network troubleshooting. Technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are preferred.
• Organizational Abilities: Ability to effectively prioritize tasks, manage multiple support requests simultaneously, and work efficiently in a fast-paced environment while maintaining a high level of service.
• Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and provide a positive, solutions-focused support experience.
• Attention to Detail: Strong problem-solving abilities, attention to detail, and the ability to follow written and verbal instructions to ensure accurate issue resolution and reliable technical support.

Ready to Apply?

We appreciate and celebrate our amazing team and are excited to welcome new talent. If you’re looking for a dynamic and rewarding role in IT, we’d love to have you on our team. Apply today and make a difference at MTECH.

Mountainland Technical College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies