Part-Time Application Support Specialist

The Application Support Specialist performs analysis of data and business processes that support CRM/Salesforce operations and directives for the Division of Enrollment. Designs and develops system procedures for existing and proposed technology solutions., Support operational initiatives related to the CRM platform by assisting with day-to-day system administration, user support, workflow configuration, and business process improvements.

Assist with system testing, data quality reviews, report development, documentation, and quality assurance activities to help maintain the accuracy, reliability, and effectiveness of CRM operations.

Support the maintenance and continuous improvement of existing CRM functionality by validating system updates, monitoring data integrity, troubleshooting issues, and helping ensure CRM processes support enrollment management, student services, and institutional objectives.

Provide CRM user support by assisting with routine questions, troubleshooting access or functionality issues, documenting user needs, escalating complex problems, and helping staff understand established CRM processes and workflows.

Physical Requirements

Sedentary work that primarily involves sitting or standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

20 hours a week

Bachelor’s Degree with coursework in computing or information systems and three years’ of progressively responsible computer programming and analysis experience; or any equivalent combination of education, training and experience., Intermediate knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques. Strong skill in writing programs for computer applications. Strong skill in analyzing and solving complex data processing and computing problems. Ability to coordinate a work team and train lower-level programmers and analysts for specific tasks or assignments. Ability to communicate technical and other information to a variety of stakeholders.

Preferred Qualifications

Experience in Peoplesoft Campus Solutions and Salesforce preferred.

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.