IAM - Engineer

Ensemble seeks an experienced IAM Engineer to support and enhance identity and access management operations with a focus on ServiceNow-based access request workflows, provisioning, and lifecycle automation.

This role is responsible for ensuring secure, compliant, and efficient user access management across enterprise and client systems. The ideal candidate will have strong experience in ServiceNow request workflows, RBAC, and IAM platform integrations (SailPoint, Entra ID, Workday).

Essential Job Functions

• Design, configure, and maintain ServiceNow access request catalog items, workflows, and approval processes

• Manage end-to-end access request lifecycle (intake, approval, fulfillment, closure)

• Execute and support Joiner-Mover-Leaver (JML) lifecycle processes

• Provision, modify, and deprovision access across enterprise systems and client environments

• Integrate ServiceNow with IAM platforms (e.g., SailPoint, Entra ID, Active Directory, Workday)

• Implement and support Role-Based Access Control (RBAC) models aligned to job roles and attributes

• Ensure access requests meet audit, compliance, and SLA requirements

• Troubleshoot access provisioning issues and resolve ServiceNow request failures

• Support access certifications, audits, and compliance reporting

• Collaborate with application owners, security teams, and business stakeholders

• Identify opportunities to automate manual provisioning processes and standardize request workflows
• Maintain documentation for IAM processes, workflows, and integrations

• Accountability - Takes ownership of access request delivery, SLAs, and outcomes

• Collaboration - Works effectively across IAM, Security, ServiceNow, and application teams

• Process Discipline - Ensures adherence to IAM policies, audit requirements, and standardized workflows

• Problem Solving - Diagnoses and resolves complex provisioning and workflow issues

• Continuous Improvement - Identifies automation opportunities and drives process optimization

• Communication - Clearly communicates technical and operational requirements to stakeholders

Minimum Qualifications

• Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience)

• 3-7+ years of experience in Identity & Access Management, Security Engineering, or related field

• Hands-on experience with ServiceNow (Service Catalog, Access Requests, Workflows)

• Experience with IAM platforms (e.g., SailPoint, Okta, Entra ID)

• Strong understanding of Identity lifecycle (Joiner, Mover, Leaver)

• Strong understanding of Role-Based Access Control (RBAC)

• Knowledge of ITIL processes (Incident, Request, Change)

Preferred Qualifications

• Experience integrating ServiceNow with SailPoint and Workday

• Experience with ServiceNow Flow Designer, APIs, or Service Bridge integrations

• Knowledge of access certification and compliance frameworks (SOX, HITRUST, SOC2)

• ServiceNow Certified System Administrator or Developer (preferred)

• This position pays between $84,000 - 126,00 based on experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require., This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.