IT Applications System Analyst

Summary: IT Applications Analyst utilizes specialized knowledge of software and systems components and applies knowledge and skills in problem-solving, implementing configuration changes, including technical expertise in assigned systems. Analyzes, documents, installs, supports, and maintains applications, software, and systems. Knows and follows ITIL best practices. Collaborates and communicates with client customers., * Configures applications, systems, and solutions maintenance - Hands on support for day-to-day usage of applications. Maintains a deep domain knowledge of the functionality of Milwaukee County Enterprise applications, technology, and integrations. Provides technical support to Milwaukee County and IMSD staff.

• Support Activities Leadership - Converts requirements into appropriate system configurations. Supports the planning, creation and implementation of interfaces and other integration as necessary. Primary support resource for applications. Primary for integration of County to enterprise systems.
• Ensures the security and integrity of all systems and data - Ensures security, compliance and integrity of systems and data. Creates, implements, maintains, and tests disaster recovery procedures for applications. Ensures change control and support ticketing processes are executed by defined procedures.
• Development of Excellent Solution Delivery People - Practice strong personal management routines; effectively participates in the IMSD performance management process to drive goals and performance; Works effectively in a matrix environment and develop a culture of collaboration; Ensures IMSD reputation for solid delivery.
• Administrative and supervision duties - Completes all administrative tasks required for the position, including time reporting and documentation. Provide supervision to other analysts and act as lead programmer within projects or maintenance related tasks. Assist management in developing policies and procedures.
• Software Administration - Administrates, maintains and upgrades existing and new software systems.

Do you have a High school diploma or GED?, * Current resident of Wisconsin

• High School Diploma / GED
• At least 6 months of related experience in an IT, Engineering or business-related setting
• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Intermediate knowledge configuring and managing web-based applications.

Preferred skills and knowledge:

• Associate degree in IT, Engineering, or Business-related preferred
• ITIL Foundations certificate preferred
• Excellent communication skills both verbal and written.
• Experience setting up and managing web-based applications.
• Well versed in technical concepts, approaches, and designs.
• Solid understanding of internet technologies like HTTPS, FTP, IIS, SMTP, DNS, and VPN.
• Experience with programming languages like SQL, HTML, Visual Basic, C#, Visual C++, JavaScript, Java, PHP, Python, or other.
• Experience working with databases like Azure SQL, SQL Server, MongoDB, Oracle, Access, or other database technologies.
• Experience with file formats like CSV, XML, fixed length, and EDI.
• Experience with content management systems like OnBase, Titan, or other.
• Knowledge of internet-based productivity suites like Microsoft’s Office 365 or Google’s G Suite.
• Working knowledge of Agile and waterfall methodologies for planning and executing work.
• General knowledge of network hardware/protocols and desktop hardware/operating systems.
• Experience configuring and managing web-based applications.

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff’s Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!