System Analyst

The job duties of the System Analyst include but are not limited to design, build, and implement secure server systems across the enterprise; includes planning, developing, installing, configuring, maintaining, supporting, and optimizing (with a focus on law enforcement and including the City of Chippewa Falls), servers, applications, phones system, associated operating systems and software; responsible for Chippewa County computer security; ensuring the compliance with all internal and regulatory guidelines regarding protection of sensitive data; troubleshoot performance issues, as well as provide capacity planning solutions; analyze and resolve end-user hardware, software and provide end-user training as required; and to provide responsive, courteous and efficient service to County residents and the general public., The duties described below are indicative of what the System Analyst might be asked to perform. This job description is to incorporate any county ordinances created for the position of System Analyst. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned:

Administrative Functions:

• Provide project management for system related projects.

• Provide timely, comprehensive project status reports

• Provide support for all law enforcement equipment and systems
• Ensure that projects are completed on time, and meet stated objectives. Coordinate the installation, configuration, implementation, maintenance, and support of all County and City systems including MS Windows Server, Linux Servers, Hyper-V, Office 365, MS SQL databases, Microsoft Internet Information Server (IIS), Web servers, Email Archiving, data & web servers, Active Directory domain controllers, time systems, public safety systems, financial systems, inventory, Enterprise SAN (storage area network) and others.
• Install, administer and support each server’s operating systems, software applications and related devices.
• Manage the installation, configuration, and testing of new releases of Microsoft Windows Server, Internet Information Server (IIS), Microsoft SQL Server, and Microsoft Outlook Web for access and security standards controls.
• Provide technical support, consultation, and recommendations.
• Respond to critical server issues and troubleshoots.
• Coordinate downtime that is acceptable to county and city business schedules giving adequate advance notice.
• Review the various software and hardware logs to determine if systems and databases are operating properly after system or application failures.
• Upgrade and enhance the data infrastructure.
• Utilize virtualization best practice concepts into virtual server environment
• Provide high level design and hands-on delivery expertise using Hyper-V and related technologies, while assisting in all aspects from design inception to delivery for virtualization initiatives.
• Implement security strategies using group policies and best practices
• Coordinate installation and deployment of application software, service packs, and critical updates using enterprise deployment process.
• Provide project management for all server related projects and changes
• Provide timely, comprehensive project status reports
• Ensure that projects are completed on time, and meet stated objective
• Implement data backup and restoration procedures for servers and other systems as needed.
• Ensure all data necessary is backed up and stored off site
• Test data backup procedures
• Archive emails according to retention policy
• Administer databases and end user accounts ensuring appropriate permissions to servers; data, e-mail, remote access, etc. Work with end users in maintaining the security and integrity of information stored within system files.
• Consult with end users regarding software needs and problems. Implements and tests software modifications and applications. Instruct users on modifications and applications.
• Provide technical and analytical assistance to users in the identification and solution of data communications, Servers, and PC problems.
• Implement and administer VoIP phone system into current environment.
• Exercise responsibility for daily Help Desk and Systems support operations as needed.
• Attend training, technical conferences, and seminars; reviews publications to keep current regarding new software, hardware, security products, IT procedures and best practices.
• Provide on-call service for after-hours IT emergencies as part of a rotation.

Community Relations Functions:

• Consult with State Agencies on statutory regulations pertaining to County and City Departments.
• Work cooperatively with the City of Chippewa Falls, CINC, the State of Wisconsin, and other agencies for shared application services, maintenance, and future planning.

Customers:

• All Chippewa County and City of Chippewa Falls employees, managers and directors that the IT Division serves.
• RWC Consortium providers/suppliers
• Chippewa County Public safety agencies
• County Board, CINC members

Team Members:

• Employees of the IT Division and DOA
• City of Chippewa Falls IT Liaison

Do you have experience in Windows?, Do you have a Associate’s degree?, To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment., * Bachelor’s degree in Business Administration, MIS, Computer Science or related field with a minimum of two (2) years’ recent experience including system analysis, server management and project management principles required, * Associate’s degree in Information Technology with a minimum of six (6) years recent experience including system analysis, server management and project management principles required.

• Virtualization experience is preferred.
• Experience working in the public sector is preferred.
• A cell phone is required.
• A valid river’s license is required.

Computer Employee Specifications:

• Application of systems analysis techniques and procedures, including consultation with users to determine hardware, software or system function specifications
• Design, develop, create, test, or modify computer systems or programs based on user or system design specifications.
• Design, documentation, testing, creation, or modification of computer programs related to machine operating systems.

Detailed knowledge and skill in current Information Technology, industry standards and best practices including:

• Proficiency in Active Directory and group policies
• Proficiency in configuration, installation and operational support of network servers, database servers, personal computers and their operating systems
• Proficiency in implementing and supporting voice, data and video applications both internally and with outside agencies
• Product specific knowledge of and experience with Enterprise SAN, Microsoft windows server operating systems, Office 365 and Microsoft SQL
• Backup hardware, software and emergency procedures and planning
• Experience with documentation standards and best practices
• Proven implementation experience with all high availability features of Hyper-V including Failover Clustering, switch design, advanced performance troubleshooting, command line utilities, working knowledge of the virtual file system (including configuration and management), creating clones, images and templates, resource allocation, and system monitoring.
• Hands on experience with Hyper-V; installation and configuration.
• Solid understanding of Enterprise SAN technology and how Hyper-V is implemented with shared storage strategies.
• Demonstrated ability to work independently and in a team environment to effectively prioritize tasks, identify problems, and propose alternative solutions.
• Workstation security management (virus prevention, desktop management tools, group policy enforcement, etc.)
• Application security (email and other business-related applications) database systems security management (Oracle, SQL Server, etc.)
• Understanding of IP networking, DNS, DHCP, streaming protocols and monitoring.
• Experience with IIS and web technologies.
• Excellent analytical, organizational, verbal and written communication skills are required, plus a strong attention to detail.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance