IT Support Specialist - LAX

An international aviation services organization is seeking an IT Support Specialist to provide hands-on, end-user support across a fast-paced, operational environment. This role is highly interactive and physical in nature, supporting employees across laptops, tablets, phones, and printers while ensuring smooth day-to-day IT operations. Responsibilities include troubleshooting hardware, software, and basic network issues, setting up and deploying new devices, supporting Office 365 environments (including user accounts, email, and access issues), and managing help desk tickets in a timely, customer-focused manner. This individual will also assist with mobile device and endpoint support, application installations, system upgrades, and provide on-site technical support to ensure minimal disruption to business operations.

• 2-5+ years of IT support / desktop support experience
• Strong troubleshooting across hardware, software, and devices
• Experience supporting Office 365 / Exchange environments
• Hands-on experience with laptops, mobile devices, and peripherals
• Strong customer service and communication skills (end-user facing role)
• Comfortable working in a physical, fast-paced environment (on-site support)

Nice to Have Skills & Experience

• Exposure to Microsoft Intune / endpoint management
• Experience with remote support tools (Splashtop or similar)
• Experience in logistics, aviation, or field-based environments
• Basic networking knowledge (IP troubleshooting, connectivity issues)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.