System Administrator II - Windows Desktop Support

Information Systems Solutions (ISS) is seeking a System Administrator II - Windows Desktop Support to provide Tier I and Tier II technical support for Department of Defense (DoD) information systems at Fort Bragg, North Carolina.

The successful candidate will install, configure, maintain, and troubleshoot Windows desktop and laptop computers, thin clients, peripheral devices, software applications, and user accounts supporting government personnel, instructors, and students in a mission-critical training environment. The selected candidate will ensure systems remain secure, reliable, and compliant with DoD cybersecurity requirements while delivering exceptional customer support.

This role is 100% onsite.

Specific duties include, but are not limited to the following:

• Provide Tier I and Tier II technical support in a Windows-based enterprise environment.
• Install, image, configure, deploy, maintain, and troubleshoot Windows desktop computers, laptops, thin clients, and peripheral devices.
• Configure user workstations, approved software, local and network printers, and other end-user devices.
• Create, modify, disable, and troubleshoot Active Directory user accounts and group memberships.
• Diagnose and resolve hardware, software, operating system, and basic network connectivity issues.
• Support classroom and training environments by preparing workstations and assisting students, instructors, and government personnel during training events.
• Perform workstation moves, adds, and changes (MAC) and support user onboarding, transfers, and offboarding activities.
• Install operating system updates, security patches, and approved software updates.
• Document incidents, service requests, and technical procedures in Jira and maintain technical documentation and knowledge articles in Confluence.
• Track, prioritize, and resolve support requests, escalating complex issues when appropriate.
• Follow established cybersecurity policies and DoD security requirements.
• Work independently with minimal supervision while managing multiple priorities and delivering exceptional customer service.
• Participate in scheduled maintenance activities and perform other duties as assigned.

Secret clearance

Certifications (IAT Level II)

One of the following:

• Security+ CE
• GIAC Security Essentials Certification (GSEC)
• Security Certified Network Professional (SCNP)
• System Security Certified Practitioner (SSCP)
• RHCSA Red Hat Certified System Administrator (preferred) or
• RHCDS Red Hat Certified Data Center Specialist (preferred), * Associate’s degree in information technology, Computer Science, Information Systems, or a related field; or an equivalent combination of military training, education, and relevant experience.
• Minimum of three (3) years of experience providing Tier I and Tier II desktop support in an enterprise Windows environment.
• Experience supporting Microsoft Windows 11.
• Experience administering Active Directory user and computer accounts.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Experience installing, configuring, and troubleshooting desktop computers, laptops, thin clients, printers, and peripheral devices.
• Experience imaging and deploying Windows workstations.
• Experience using an IT service management (ITSM) ticketing system.

Desired Qualifications

• Experience supporting Department of Defense or Federal Government customers.
• Experience supporting classroom or training environments.
• Familiarity with DISA Security Technical Implementation Guides (STIGs).
• Familiarity with the Risk Management Framework (RMF).
• Experience using Atlassian Jira and Confluence in an Agile or DevSecOps environment.

Preferred Characteristics

• Ability to work independently with little to no direct supervision.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to communicate technical information effectively to both technical and non-technical users.
• Professional demeanor and commitment to supporting the mission.

Pulled from the full job description

• Tuition reimbursement
• 401(k) matching, At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.