Tier 2 IT Systems Administrator

This position supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 system administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance. This position is on-site in Norfolk St. Js Portsmouth, VA., This position is responsible for systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures. Performs other duties as assigned. Systems & Desktop Administration

• Assists in the management of Windows domain environments
• Supports desktop operations and troubleshooting in RDT&E lab environments
• Performs virtual machine builds and deployments in support of system integration
• Installs, configures, and maintains external workstation hardware and authorized software
• Performs server/workstation installations and technology refreshesTroubleshoots, diagnoses and resolves hardware and software issues
• Performs scheduled system upgrades

Infrastructure & Endpoint Support

• Maintains IT infrastructure end-point devices including:
• Workstations and laptops
• Printers
• Desk and mobile phones
• Audio/visual equipment
• Maintains end-point data backups and ensures data integrity
• Participates in the patch management process
• Supports configuration management & change management activities and documentation

Cybersecurity & Compliance Support

• Supports tracking and implementation of DISA Security Technical Implementation Guidelines (STIGs)
• Assists in RMF artifact development and continuous monitoring activities
• Ensures systems align with DoD cybersecurity standards

Collaboration & Documentation

• Works with a team supporting network-connected and standalone RDT&E laboratories
• Creates and maintains technical documentation
• Leads and assists with projects as needed
• Utilize multiple support tools and systems, including:
• MS Teams
• ServiceNow
• Active Directory
• Microsoft Configuration Manager

• Active DoD Secret Clearance required
• Typical education: Bachelor’s degree in a business or technical field
• Have 10 or more years professional experience in computer systems analysis
• Experience supporting Windows domain environments
• Experience with virtual machine builds and deployments
• Experience with system patching and configuration management
• Familiarity with DISA STIG implementation and DoD cybersecurity practices
• Excellent troubleshooting and solution development skills
• Professional customer service attitude
• Ability to work independently and as part of a team

Position Desired:

• Windows 11 (Udemy or equivalent)
• Red Hat Linux System Administration (Udemy or equivalent)
• Mac OS Jamf (Udemy or equivalent)
• DCWF Windows System Administrator - Cyber Exchange/JKO (DISA-US1379)
• Microsoft Certified IT Professional is a plus

• Competitive pay and benefits, including PTO and company matched 401k
• Development opportunities through comprehensive training suite
• Ability to make an impact supporting the warfighter
• Opportunities to engage with the community through volunteering
• The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.