Data Analyst

Insight Global’s client is seeking a Data Analyst to support the Guest Care organization by managing and validating large operational datasets, building out core team metrics, and establishing the reporting foundation that drives day-to-day decision-making. This role starts with hands-on data work such as writing advanced SQL queries, standing up key metrics like CSAT and time-to-first-response, and ensuring data accuracy across systems. This role has the opportunity to grow into a more strategic role over time, using those insights to shape process improvements and business decisions., * Query, validate, and manage large operational datasets using advanced SQL

• Build and maintain core team metrics (e.g., CSAT, time-to-first-response, ticket volume)
• Develop dashboards and reporting to track operational and customer service performance
• Investigate data discrepancies and ensure reporting accuracy and consistency
• Partner with Guest Care leadership to surface trends and support informed decision-making Over time, incorporate insights and translate data into actionable recommendations that drive process and business improvements

• Advanced SQL skills with experience querying and validating large operational datasets.
• 2+ in a data analyst or similar position.
• Experience developing dashboards and operational reporting using business intelligence tools. Strong understanding of operational KPIs.

Nice to Have Skills & Experience

• Knowledge of customer support operations and cutomer service experience metrics such as CSAT and CES. Experience in QSR, retail, hospitality, e-commerce, or customer support environments.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.