College and Career Readiness Program Performance Technician

Reporting to the Director of Program Engagement and Evaluation, the Program Performance Technician serves a variety of functions including the setup and maintenance of student records, data entry for student registration and LEIS, grades, graduates, and contact hours; updating and monitoring Adult High School student transcripts; maintaining official transcript documentation and records; assisting with course roster pre-audit and processing; and maintaining confidentiality of student records through established procedures. This position provides complete and accurate LEIS reports, assessments, and student retention data for the Adult Education Program, and administers TABE, CASAS, and other NRS-approved assessments in person and remotely according to National Reporting System (NRS) testing requirements. This position analyzes and evaluates data related to student performance and retention and provides their findings to their supervisor. This position also is responsible for the verification of all attendance records that serve as the basis for accurate post-testing hours and budgetary FTE, and alerting leadership of any classes that do not have the required documentation to receive FTE or be counted for post-testing.

Min Salary $44,993.26 Mid Salary $50,617.41 - We offer a competitive salary package that will be determined based on the candidate’s experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions Difficult Challenges Contacts Education Required

• Associate Degree in Business Administration, Office Administration, Information Technology, or related field from an institutionally accredited college/university or a High School Diploma/GED and at least four years related experience

Education Preferred

• Bachelor’s degree in business administration, Office Administration, Information Technology or a related field from a institutionally accredited college/university.

Experience Required

• Three years of related records management experience, including evidence of experience in the following areas:
• Thorough knowledge of data entry best practices and procedures
• Proficiency in Microsoft Office products and experience developing spreadsheets, developing presentations, and using database software applications (as determined by pre-employment testing)
• Experience reviewing data according to programs and policies
• Experience recognizing, working with, and reporting data anomalies
• Experience analyzing, compiling, and reporting data analyses related to student performance and/or retention.
• Recent experience with an enterprise student information system (e.g., Colleague, Advansys, LACES)

Experience Preferred

• Greater than 3 years experience of related records management experience.
• FERPA & Privacy Training: Documented training or professional experience handling Personally Identifiable Information (PII) and maintaining the confidentiality of sensitive student records (SSNs, disability status, etc.).
• Experience working in a “regulated” environment where files are subject to state or federal audits
• Experience in an academic setting.
• Experience with student record management.
• Direct experience with Advansys or other Title II or WIOA data management programs.
• Experience working with National Reporting System Testing and Performance Measures

KSA Required

• Excellent interpersonal communication skills (verbal and written) including effective listening behaviors.
• Analytical Rigor: Strong critical thinking skills with the ability to identify data trends, anomalies, and opportunities for program improvement.
• Strategic Communication: Ability to articulate complex data concepts clearly to diverse audiences, coupled with active listening and interpersonal skills.
• Proven ability to manage high-volume data entry cycles and federal deadlines with professional judgment and precision.
• Ability to work in a team environment collaboratively and to build effective working relationships.
• Excellent time management and problem-solving techniques and use of professional judgment in a complex team environment.
• Support the Vision and Mission of the College
• Data Integrity & Ethics: Understanding of data privacy laws (FERPA) and the secure handling of sensitive student identifiers (SSNs).
• Ability to foster a team environment, build cross-departmental relationships, and mentor subordinate staff.

KSA Preferred

• Experience using digital imaging software or enterprise content management systems (like Softdocs, Perceptive Content, or SharePoint) for electronic filing.
• Experience with Title II Adult Education data
• Experience using Advansys.

Department/Job Specific Requirements Physical Demands Posting Type Staff Posting Detail Information

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative educators to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.