IFS IT Analyst

You’ll be the first line of functional expertise inside the IFS platform-handling the support queue, digging into configuration issues, and building the documentation and SOPs that scale Polk’s internal capability over time.

• Own the T1 and T2 IFS support queue end-to-end-triage tickets, resolve functional issues, escalate with full context, and close the loop with end users.
• Support functional configuration work across Finance, Projects, Field Service Management (FSM), and HR modules-learning from the IFS Architect and progressively taking on broader scope.
• Write and maintain SOPs, end-user training guides, and configuration documentation so institutional knowledge lives in Polk, not in a consultant’s head.
• Validate and document 25R1 patch-dependent backlog items post go-live and assist with regression testing during future IFS upgrade cycles.
• Manage and update issues in JIRA-keeping tickets accurate, prioritized, and linked to business impact so the backlog reflects reality.
• Assist with Power BI dashboard support and data validation, confirming IFS data flows correctly into reporting layers.
• Participate in SteerCo sprint reviews and contribute to backlog grooming sessions with the IFS Architect and business stakeholders.
• Support user onboarding and change management as new capabilities, upgrades, or SOPs roll out.

WHAT SUCCESS LOOKS LIKE

• The T1/T2 support queue runs smoothly-tickets are resolved, documented, and closed without constant escalation to the Architect.
• Finance, Project Managers, and Field Service leads trust you to answer their IFS questions accurately and quickly.
• Every configuration change and SOP you write is documented-Polk’s IFS knowledge base grows with every sprint.
• You actively expand your functional footprint across modules-by month 12, you’re owning configuration work in at least two IFS functional areas.
• Upgrade regression testing is organized, thorough, and delivered on schedule.

Do you have experience in Training material drafting?, Do you have a Bachelor’s degree?, * 3+ years of hands-on IFS ERP experience, with working knowledge across Finance, Projects, and/or Field Service Management (FSM) modules.

• Experience with IFS Cloud preferred; candidates with strong IFS on-premises backgrounds who are motivated to move to cloud will be considered.
• Comfortable working in JIRA-creating tickets, updating statuses, linking issues, and contributing to sprint ceremonies.
• Strong analytical mindset: you investigate before you escalate and document what you find before you close a ticket.
• Solid written communication skills-you can write an SOP that a non-technical end user will actually follow.
• Familiarity with Power BI as a reporting consumer or builder is a plus.
• Experience supporting ERP users in a construction, MEP, field service, or project-driven business is a meaningful differentiator.
• Bachelor’s degree in Business, Information Systems, or related field preferred; equivalent experience considered.

Pulled from the full job description

• Health insurance
• 401(k) matching

At TriplePoint MEP, you’re more than an employee-you’re part of something being built intentionally. This is not a helpdesk role with a ceiling. You’ll be working directly alongside the IFS Architect and BI leadership team, with a clear path toward owning more of the platform over time.

Leadership & Ownership: Work directly with the Director of Enterprise Applications & BI and IFS Architect on platform strategy.

Competitive Pay + 401(k) Match: Compensation commensurate with experience.

100% Employer-Paid Benefits: Full health coverage, employer-paid.

Culture of Growth: A defined path from Analyst to Architect for the right performer.

Real Impact: Your work keeps a multi-site MEP operation running every single day.