Salesforce System Administrator

We are seeking a knowledgeable and customer-focused Salesforce Administrator to serve as an internal expert on our Salesforce platform. In this role, you will play a critical part in streamlining business processes, ensuring system stability, and driving user adoption through training and ongoing support., * Manage Salesforce administrative functions including user access, roles, and permissions

• Analyze business workflows and recommend scalable solutions to improve efficiency
• Support and maintain Salesforce-integrated applications
• Provide high-quality end-user support by managing and resolving support tickets in a timely manner
• Conduct user training sessions to drive adoption and effective platform use
• Build and maintain reports and dashboards to support business insights
• Create and maintain documentation, including SOPs and process guides
• Perform data quality management and data cleansing activities
• Own user lifecycle management (onboarding, updates, offboarding)
• Lead projects assigned by the Enterprise Applications Manager
• Gather business requirements and translate them into technical solutions
• Develop QA test plans and facilitate User Acceptance Testing (UAT)
• Deploy solutions and ensure successful rollout, including user readiness and post-launch support
• Troubleshoot issues both virtually (e.g., Zoom) and in person
• Perform mass data updates using Data Loader
• Maintain and optimize Salesforce configurations
• Support automation using Salesforce Flow
• Utilize and understand Apex Triggers, SOQL, and SOSL queries

• Bachelor’s degree preferred
• 2-4 years of Salesforce experience or equivalent
• Salesforce Administrator Certification required
• Advanced Salesforce Administrator Certification preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Strong problem-solving skills and ability to perform under pressure
• Ability to thrive in a fast-paced environment
• Proven ability to collaborate effectively across diverse teams

Pulled from the full job description

• Professional development assistance
• Pet insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)