Technical Assistant, Learning Support Systems

Reporting to the Director of Learning Support Systems, the Technical Assistant maintains the day-to-day operations of the Downtown Campus Tutoring & Academic Assistance Center (TAAC), ensuring that students, tutors, and student aides have reliable access to the tools and systems needed for academic success. This role provides hands-on support and assists in delivering a seamless in-person and virtual tutoring experience. This is a 10-month Faculty support position.

Examples of Duties & Responsibilities:

• Provide frontline support for students, tutors, and student aides
• Enforce TAAC and Learning Commons expectations
• Assist with training student aides and tutors on the effective use of TAAC resources, software, and digital tools
• Monitor center performance and report recurring issues for improvement opportunities
• Provide responsive, customer-focused support that contributes to a welcoming and productive learning environment
• Provide assistance in the recruitment, hiring, scheduling, and supervision of tutors and student aides
• Monitor tutor and student aid hours and approve time sheets
• Maintain accurate student records and collect data for interim and annual reports
• Assist with maintaining faculty referrals of students to tutoring
• Assist with organizing classroom workshops and other related activities to promote the services of the TAAC
• Stay up-to-date with tutoring, technology and assistive technology, and other best practices, as appropriate
• Other duties as assigned

MCC Expectations:

• Adheres to the College Code of Conduct
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
• Maintains technological competencies utilized by the College
• Commits to the philosophy of a comprehensive community college
• Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students, Salary: Salary is determined based on experience, internal equity, and college budget. This position has a range of $42,000 to $45,000 and is based on these mentioned factors.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedules. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Do you have experience in Working with students?, Do you have a Associate’s degree?, * Earned Associate’s degree

• Student-centered philosophy with sensitivity to working with students who are requesting academic assistance
• Experience providing support in an educational or customer service environment
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work independently and collaboratively in a fast-paced academic setting
• Evidence of some familiarity with learning center operations and software programs

Preferred Qualifications:

• Earned bachelor’s degree from a regionally accredited higher education institution
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently, This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may occasionally involve lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.