VMware Virtualization SME

• Provide expert-level strategy, design, and ongoing support for large-scale enterprise virtualization platforms within the Americas region.
• Lead migration efforts to VMware Cloud Foundation 9 with zero downtime, ensuring compliance and security standards are met.
• Design highly available, low-latency VMware environments including vSphere, NSX-T, and vSAN.
• Implement Infrastructure as Code using Ansible, Terraform, PowerCLI to automate provisioning, patching, and lifecycle management.
• Deploy AI-powered chat ops for ticket triage, predictive alerting, and root cause analysis utilizing Aria Operations and related tools.
• Configure, monitor, and fine-tune performance dashboards and thresholds in Aria Operations, VRLI, and VRNI, leveraging AI for anomaly detection.
• Facilitate environment-wide process improvements in change, release, and incident management to increase efficiency and security.
• Interface with vendors and global IT teams to ensure platform alignment with enterprise standards.
• Participate in disaster recovery planning, testing, and execution to maintain RPO of 5 seconds and RTO of 15 minutes for critical workloads.
• Provide Tier 2/3 support for production workloads, including on-call rotations, health checks, OS, firmware, and storage updates through automated pipelines.
• Liaise with application owners and stakeholders to gather requirements, ensure service delivery, and monitor performance metrics.
• Deliver executive dashboards reporting on SLA compliance, platform health, and cost savings initiatives.

• Minimum 10 years of IT experience with 5-7+ years supporting large VMware environments (vSphere 8+, NSX-T, vSAN).
• Proven experience migrating legacy VMware infrastructures to VMware Cloud Foundation 9 or newer cloud-native systems.
• Strong automation skills utilizing PowerCLI, vRealize Automation, Ansible, Terraform, and scripting with PowerShell and Python.
• Hands-on experience with Aria Operations suite (formerly vRealize Operations), VRLI, and VRNI for log analytics and network insight.
• Deep understanding of enterprise storage solutions (EMC/Isilon, Pure Storage, Dell/NetApp SAN, iSCSI) and vSAN integration.
• Advanced networking knowledge covering TCP/IP fundamentals, VLAN configuration, routing, and NSX T features like micro-segmentation and firewalls.
• Experience applying AI operations concepts such as predictive monitoring, automated root cause analysis, LLM-driven chat ops, and capacity forecasting.
• Proven ability to optimize costs through rightsizing VMs, leveraging ephemeral instances, and improving TCO.
• Excellent communication skills, with the ability to influence senior stakeholders and mentor junior staff.
• Strong project management capabilities, focusing on outcome-based results, preferably with Agile and ITIL experience.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.