VMware Virtualization SME

• The VMware Virtualization SME provides expert level strategy, design, and 24?×?7?×?365 support for the Americas region virtualization platform.

• The role owns performance monitoring, automation, and continuous improvement of the VMware ecosystem-including VMware Cloud Foundation?9 (VCF?9), Aria Operations, vRealize Log Insight (VRLI), vRealize Network Insight (VRNI), NSX T, and vSAN-while pioneering AI driven operational models and cost optimization initiatives. Responsibilities

• Lead migration initiatives to VMware Cloud Foundation ensuring zero downtime, compliance, and security alignment.
• Design and support enterprise VMware environments including VMware vSphere, VMware NSX, VMware vSAN, VMware Aria Operations, VRLI, and VRNI.
• Implement Infrastructure as Code (IaC) solutions using Ansible, Terraform, PowerCLI, PowerShell, and Python.
• Develop AI-driven operational capabilities including predictive alerting, automated RCA, chat ops, and self-healing automation workflows.
• Configure and maintain monitoring thresholds, dashboards, alerts, and analytics across Aria Operations Suite.
• Perform capacity planning, performance optimization, and proactive anomaly detection.
• Ensure adherence to enterprise standards, security hardening guidelines, and operational best practices.
• Collaborate with VMware, networking, storage, and infrastructure vendors along with global IT teams.
• Participate in disaster recovery planning, testing, and execution while maintaining enterprise RPO/RTO requirements.
• Provide Tier 2/3 production support including 24x7 on-call support rotation.
• Perform firmware upgrades, patching, storage updates, and infrastructure lifecycle management.
• Work with application owners and business stakeholders to deliver scalable virtualization services.
• Prepare executive dashboards and reports related to SLA compliance, platform health, cost optimization, and AI Ops impact.

• 10+ years of overall IT experience.
• 5-7 years of hands-on experience supporting large-scale VMware environments.
• Strong expertise in vSphere 8+, NSX-T, vSAN, and VMware Cloud Foundation.
• Experience migrating legacy VMware environments to modern cloud-native or VCF platforms.
• Strong automation and scripting experience with:
• PowerCLI
• Terraform
• Ansible
• PowerShell
• Python
• Hands-on experience with Aria Operations Suite, VRLI, and VRNI.
• Strong understanding of enterprise storage technologies including EMC, Isilon, Pure Storage, Dell/NetApp SAN, and iSCSI.
• Strong networking knowledge including TCP/IP, VLANs, routing, micro-segmentation, and distributed firewall concepts.
• Experience with AI Ops, predictive monitoring, automated RCA, and intelligent capacity forecasting.
• Experience driving infrastructure cost optimization and resource right-sizing initiatives.
• Strong communication, stakeholder management, and mentoring skills.

• Experience working within Agile and/or ITIL environments. Preferred Certifications & Skills

• VMware Certified Professional - Cloud Management and Automation (VCP-CMA)
• VMware Certified Advanced Professional - Cloud Foundation (VCAP-CF)
• ITIL Foundation / ITIL Managing Professional

• Experience integrating Aria Operations APIs for custom automation solutions. Education

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience).

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.