Technical Product Owner - Salesforce Experience Cloud SME

Hybrid in Columbia, MD or Lisle, IL or Minneapolis, MN We’re seeking a Technical Product Owner with deep Salesforce Experience Cloud expertise to lead high-impact initiatives across lead management, enrollment journeys, and customer scheduling experiences. This role is ideal for someone who thrives in complex environments, owns outcomes end-to-end, and enjoys being the trusted product voice across business and engineering teams. You’ll work hands-on within Salesforce, partner closely with cross-functional stakeholders, and guide delivery teams through high-volume, customer-facing use cases. If you love solving problems, shaping product direction, and driving clarity in fast-moving environments, this role will feel like home. What You’ll Own

• Prioritize and manage the Salesforce product backlog with clear requirements, acceptance criteria, and delivery expectations
• Lead conversations with business partners on priorities, trade-offs, and roadmap decisions
• Work directly inside Salesforce to understand user flows, Experience Cloud journeys, and platform behavior
• Guide teams through complex lead, enrollment, and scheduling workflows
• Ensure consistent, high-quality delivery across distributed, remote teams
• Serve as the subject-matter expert for Salesforce Experience Cloud and Lightning Scheduler

• Proven experience as a Product Owner or similar role within the Salesforce ecosystem
• Strong hands-on background with Salesforce Experience Cloud, Sales Cloud, Service Cloud, Lightning components, and Apex fundamentals
• Experience working in Agile environments and managing a structured product backlog
• Familiarity with data integrations, APIs, and third-party tools (e.g., DocuSign)
• Ability to create and modify Salesforce objects, record types, page layouts, and field types
• Strong analytical and problem-solving skills with the ability to think strategically and execute tactically
• Excellent communication skills, able to translate technical concepts for non-technical audiences
• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience

Preferred Qualifications

• Salesforce certifications (Admin, Platform App Builder, Advanced Admin, etc.)
• Experience with sales process automation, lead management, opportunity workflows, and reporting
• Understanding of user-centered design principles and application development best practices

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