Lead Director, Interoperability Provider...

The Lead Director, Provider Recruitment and Onboarding is responsible for building and leading the operating model for provider recruitment, onboarding, and readiness across Aetna’s interoperability portfolio. This role will establish the structure, priorities, workflows, and execution discipline needed to move providers through recruitment and onboarding in a coordinated, scalable way.

This leader will oversee the day-to-day provider recruitment and onboarding engine, including the pipeline, worklists, content, operating materials, and team structure required to support execution. The role will lead a team that includes regional 109-level roles responsible for driving provider adoption and onboarding activity within assigned markets or territories, while ensuring those efforts are aligned to enterprise priorities and delivered consistently across the portfolio.

The Lead Director will work closely with provider-specific teams, Network, provider-facing partners, and internal stakeholders to coordinate execution, remove barriers, improve provider movement through the pipeline, and support a stronger provider experience. This role will also help shape the readiness model for both direct connect and non-EHR-specific site strategies as the broader provider connectivity structure continues to scale.

Key Responsibilities

• Build and lead the operating model for provider recruitment, onboarding, and readiness across the portfolio

• Establish and manage the tactical pipeline, worklists, content, operating materials, and execution tools needed to support provider onboarding at scale

• Lead and develop the team responsible for provider recruitment and onboarding execution, including regional 109-level roles accountable for provider adoption and onboarding within assigned markets

• Set priorities, clarify roles, and create consistent operating rhythms across the team to ensure work is coordinated, visible, and advancing

• Drive provider movement through recruitment, onboarding, and readiness processes with strong operational discipline and follow-through

• Partner closely with provider-specific teams, Network, provider-facing teams, and internal stakeholders to align execution plans and remove barriers

• Create visibility into work in flight, pipeline status, regional progress, handoffs, risks, and stalled work requiring intervention

• Guide development of provider-facing content, work structures, and onboarding materials that support scalable execution

• Support onboarding and readiness efforts across both direct connect and non-EHR-specific site approaches

• Identify workflow inefficiencies and process improvement opportunities that simplify work and improve provider and internal team experience

• Translate enterprise priorities into practical execution plans and team direction across provider onboarding and readiness work

• 10+ years experience in healthcare, including experience with leading provider onboarding, provider operations, implementation, recruitment, or other related complex provider-facing execution work

• Experience leading teams and managing execution across multiple workstreams, markets, or portfolios

• Strong operating discipline, pipeline management, and execution leadership capability

• Ability to build process, content, and team structures in an evolving and highly matrixed environment

• Strong partnership, collaboration, and relationship management skills across operational, technical, and provider-facing teams

• Strong communication, prioritization, and people leadership skills appropriate for a senior Lead Director role

Preferred Qualifications

• Experience leading teams responsible for provider adoption, provider onboarding, or provider activation work across regions or business segments

• Experience partnering with provider-specific operational or technical teams to coordinate onboarding and readiness activity

• Experience supporting direct connect and non-EHR-specific site approaches or similar multi-path provider onboarding models

• Familiarity with provider engagement models, onboarding workflows, and execution tools that support scalable provider readiness, + Bachelor’s degree or 10+ years of experience working with provider and payer workflows

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.