Systems and Network Administrator

Technology is at the center of every delivery we make. Priority Courier Experts operates a real-time transportation business that depends on reliable systems, accurate data, and responsive support. We are hiring a hands-on Systems & Network Administrator to work with our on-site IT team, provide technical support throughout the company, and help administer our server, network, backup, identity, endpoint, and production application environments.

This role combines company-wide technical support with systems and network administration. You will share support coverage with other on-site systems administrators. It is a strong fit for someone who enjoys helping people, keeping systems healthy, solving operational problems, and documenting the environment.

What You Will Do

• Daily operations and monitoring. Perform health checks using PRTG, Veeam, Lansweeper, and other operational tools; investigate alerts before they affect the business.
• Backup, recovery, and capacity. Verify backup jobs and restores, monitor disk capacity, review Windows Update status, and help maintain a dependable disaster recovery posture.
• Server and facility infrastructure. Patch and maintain Windows Servers and Hyper-V clusters; review UPS health and maintain Dell BIOS and driver repositories.
• Identity, access, and core services. Administer Active Directory, Group Policy, DNS, DHCP, Windows Server, Hyper-V, and the operational aspects of Microsoft SQL Server; manage onboarding, access changes, and terminations for employees and drivers.
• Network operations. Support switches, firewalls, VPNs, VLANs, wireless networks, and related office and data-center connectivity.
• Endpoint management. Deploy and support Windows workstations, Dell BIOS and driver packages, and Lansweeper deployment packages.
• Provide technical support for the company. Share day-to-day coverage with the other on-site systems administrators, helping employees resolve workstation, hardware, printing, connectivity, access, and production application issues.
• Support coordination and follow-through. Work with the other on-site systems administrators to triage requests, communicate status, share knowledge, and follow problems through to resolution.
• Business application support. Serve as a first point of contact for CXT, DSA, NetSuite, and other production applications; troubleshoot issues and coordinate with application owners and vendors when deeper assistance is required.
• Change and incident management. Test and document production changes, respond to service interruptions, communicate clearly with affected users, and participate in occasional after-hours maintenance and urgent support.
• Documentation and standards. Maintain practical knowledge-base articles, network diagrams, server inventories, vendor contacts, system architecture, and disaster recovery references.

What Success Looks Like

• Employees receive responsive, patient support and clear updates, and open problems are followed through to resolution.
• Support coverage and knowledge are shared across the on-site IT team so service does not depend on one person.
• Monitoring and backup alerts are reviewed consistently, investigated promptly, and not allowed to linger.
• Patching and maintenance occur on a predictable cadence with clear testing, change records, and communication.
• Employee and driver onboarding and termination tasks are accurate, timely, and repeatable.
• Infrastructure and support documentation are current and useful enough for another IT professional to follow., This is a full-time, on-site role based at our office in Vadnais Heights, Minnesota. The position works closely with employees and the other systems administrators while supporting physical infrastructure, workstations, and office operations. Occasional after-hours maintenance and urgent support are part of the role.

• Five or more years of hands-on systems administration experience in a Microsoft-centered environment, or comparable practical experience.
• Strong working knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• Experience with enterprise backup and recovery; Veeam experience is strongly preferred.
• Working knowledge of TCP/IP, routing and switching, VLANs, VPNs, wireless networking, and firewalls.
• Experience with monitoring, inventory, patching, and software deployment tools; PRTG and Lansweeper experience is a plus.
• Operational SQL Server experience and the ability to use T-SQL for troubleshooting are helpful.
• PowerShell or similar scripting experience is preferred.
• A service-minded approach and the patience to work directly with employees of varying technical skill levels.
• Strong troubleshooting, documentation, communication, and customer-service skills.
• A proactive, organized approach and the ability to prioritize support requests and infrastructure work in a fast-moving production environment.
• A bachelor’s degree in information technology, computer science, or a related field is helpful; equivalent experience is welcome.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Paid holidays, Starting salary range: $90,000 to $110,000 annually, based on experience and qualifications
• Medical and dental insurance.
• Paid time off and paid holidays.
• 401(k) with company match.
• Broad ownership and visible impact in a stable, growing company where technology is central to daily operations., * 401(k)
• 401(k) matching
• Health insurance
• Paid time off