Lab Systems Administrator

Quantum Science Solutions (QSS) supports mission-critical federal cybersecurity programs that provide onsite incident response services to civilian Government agencies and critical infrastructure organizations experiencing cyber-attacks. These teams rapidly investigate security incidents, characterize breaches, develop mitigation strategies, and assist customers with restoring critical systems and services. We are seeking a Lab Systems Administrator to support the customer’s IT support services desk within a mission-focused lab environment. This position serves as the first point of contact for technical support, assisting analysts and end users with IT systems, equipment, user accounts, and troubleshooting while ensuring operational continuity across the customer’s mission environment. The successful candidate will leverage strong customer service, systems administration, Help Desk, and asset management experience to maintain lab operations, support users, administer critical IT infrastructure, and contribute to the continuous improvement of lab technologies and operational processes., * Serve as the first-level Help Desk supporting TEN Lab systems, user accounts, and technical requests.

• Assist with onboarding new users by provisioning equipment, user accounts, and required tools.
• Respond to user requests received through email, phone, walk-ins, and other communication methods in a timely and professional manner.
• Create, update, and maintain accurate Help Desk tickets and service documentation.
• Support IT asset management by maintaining accurate inventory records and coordinating with Asset Management personnel.
• Provision, issue, maintain, and track IT equipment assigned to end users.
• Provide systems administration support including system patching, updates, and maintenance of network infrastructure.
• Support the implementation and deployment of new technologies and equipment within the lab environment.
• Assist with the development and maintenance of lab Standard Operating Procedures (SOPs) and operational policies.
• Provide technical support for Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) technologies, including Citrix.
• Provide technical support for MacOS and iOS devices.
• Troubleshoot and resolve basic to intermediate hardware, software, network, and user account issues.
• Assist with user account management, credential resets, and access support.
• Maintain and operate customer NetApp SAN storage systems utilizing shell commands and NetApp ONTAP under customer guidance.
• Identify opportunities to improve existing operational procedures and recommend process improvements.
• Collaborate with technical teams across multiple locations to ensure mission continuity and high-quality customer support.

• U.S. Citizenship.
• Active Secret Clearance (TS/SCI preferred).
• Ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD) Suitability.
• Five (5) or more years of directly relevant IT support experience.
• Three (3) or more years of IT Help Desk support experience.
• Three (3) or more years supporting MacOS and iOS environments.
• Experience supporting IT asset management practices and inventory control.
• Experience utilizing Help Desk ticketing systems and service management procedures.
• Strong customer service and technical support skills.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Ability to maintain detailed technical documentation and service records.
• Strong written and verbal communication skills.
• Ability to work collaboratively across multiple physical locations., * Developing technical procedures, documentation, and Standard Operating Procedures (SOPs).
• Virtualization automation and optimization.
• Supporting Virtual Private Network (VPN) environments.
• Supporting Virtual Desktop Infrastructure (VDI) technologies including Citrix and VMware.
• Systems administration including operating system patching and network infrastructure support.
• NetApp ONTAP administration and SAN storage management.
• IT equipment provisioning and lifecycle management., Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related technical discipline. OR High School Diploma with seven (7) or more years of directly relevant IT support, Help Desk, systems administration, or related technical experience.

• Competitive compensation with annual performance bonuses
• Premium Medical, Dental & Vision coverage
• Generous PTO plus Federal Holidays
• 401(k) with company match