Systems Engineer

Securitas is seeking a motivated and technically skilled Systems Engineer 2 to join our team in Plano, TX. This position plays a critical role in supporting, maintaining, and optimizing security technology systems while ensuring reliable performance and exceptional customer service., * Install, configure, maintain, and troubleshoot physical security and technology systems.

• Support access control, video surveillance, intrusion detection, and related security platforms.
• Monitor system performance and proactively identify opportunities for improvement.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Coordinate service activities with clients, vendors, and internal teams.
• Perform system testing, upgrades, updates, and preventative maintenance.
• Maintain accurate documentation, system records, and service reports.
• Assist with project implementation, commissioning, and system integration activities.
• Ensure compliance with company standards, client requirements, and industry best practices.
• Provide technical support and guidance to end users and stakeholders.
• Participate in on-call support or after-hours activities when required.

The ideal candidate is a proactive problem-solver with strong technical aptitude, excellent communication skills, and the ability to work independently while managing multiple priorities. This role requires a detail-oriented professional who can effectively troubleshoot system issues, support ongoing projects, and collaborate with customers, vendors, and internal stakeholders to deliver high-quality solutions., Required

• Associate degree in Information Technology, Engineering, Computer Science, or related field, or equivalent work experience.
• Experience supporting technology, security, networking, or electronic systems.
• Working knowledge of Windows operating systems and basic network infrastructure.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation.

Preferred

• Experience with access control, video management, CCTV, or physical security systems.
• Knowledge of IP networking concepts, including TCP/IP, switches, routers, and network troubleshooting.
• Industry certifications or manufacturer certifications are a plus.
• Experience in a customer-facing technical support role., We are seeking a dependable professional who combines technical expertise with outstanding customer service. The successful candidate will be adaptable, detail-oriented, and committed to delivering reliable solutions while building strong relationships with clients and team members.

• Competitive annual salary of $52,000
• Monday-Friday work schedule
• Career growth and advancement opportunities
• Comprehensive training and professional development
• Opportunity to work with leading security technology solutions
• Supportive team environment with a global industry leader, * Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.