Technical Support Analyst

Customer Support & Troubleshooting

• Provide direct support to customers across multiple channels (phone, chat, etc.)
• Troubleshoot issues related to digital solutions, including:
• Grade Control
• Payload
• Detect
• Safety Systems
• Command
• Support machine-related inquiries such as:
• Fault codes and diagnostics
• Machine startup issues
• Electrical and wiring concerns

Technical Problem Solving

• Interpret and troubleshoot using wiring schematics and technical documentation
• Diagnose root causes and guide customers through resolution steps
• Escalate complex issues appropriately while maintaining customer ownership
• Apply critical thinking to both digital and mechanical problem-solving scenarios

Knowledge & Documentation

• Accurately document customer interactions and resolutions
• Contribute to knowledge base development and continuous learning
• Stay updated on new digital technologies and machine systems

Required

• Hands-on experience with heavy equipment or machinery (e.g., dealer technician or similar)
• Strong troubleshooting and diagnostic skills
• Ability to read and interpret wiring schematics and technical documentation
• Excellent communication skills with the ability to support customers verbally and in writing
• Experience handling customer inquiries in a fast-paced environment

Preferred

• Experience in a contact center or BPO environment
• Familiarity with parts and service workflows
• Exposure to digital/telematics-based equipment systems
• Experience supporting customers remotely (call/chat-based support)

Success Profile

• Mechanically inclined with strong technical curiosity
• Customer-first mindset with strong communication skills
• Comfortable balancing digital technology and machine-related issues
• Adaptable and able to grow with a new and evolving service offering

This is a Contract position based out of Peoria, IL.

Pay and Benefits

The pay range for this position is $19.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.