Technical Customer Support Representative

• Provide timely support for inbound customer calls, chats, emails, and online inquiries.
• Troubleshoot and resolve issues related to:
• Insulin pumps
• Mobile applications
• Software platforms
• Patient portals
• Continuous Glucose Monitoring (CGM) integrations
• Guide customers through technical solutions using approved communication standards.
• Deliver professional and empathetic support during urgent or high-stress situations.
• Document customer interactions accurately within the CRM system.
• Analyze data and system logs to identify and resolve customer-reported issues.
• Escalate product health, safety, and quality concerns according to established procedures.
• Advocate for customers by sharing feedback and trends with internal teams.
• Contribute ideas for improving support processes, workflow efficiencies, and customer resources.
• Complete required training and maintain expertise on products, systems, and support procedures.
• Consistently meet or exceed customer service, quality, productivity, and attendance expectations.
• Ensure compliance with HIPAA, privacy regulations, and company policies.

We’re seeking customer-focused professionals who can combine strong communication skills with technical troubleshooting expertise. This role is ideal for individuals with experience in customer service, healthcare, medical devices, IT help desk, technical support, or call center environments who enjoy solving problems and helping others succeed., * Strong customer service and problem-solving skills

• Technical troubleshooting aptitude
• Excellent verbal and written communication skills
• High attention to detail and documentation accuracy
• Ability to remain calm and professional in fast-paced, high-pressure situations
• Experience working in a call center, customer support, help desk, or technical support environment
• Ability to follow established processes and procedures while exercising sound judgment

Preferred Qualifications

• Healthcare, medical device, or patient support experience
• IT Help Desk or Technical Support experience
• Bilingual (English/Spanish or English/French)
• Experience using CRM platforms such as Salesforce, Zendesk, or similar systems
• Experience troubleshooting software, mobile applications, internet connectivity, and related technologies
• Typing speed of 55+ WPM with strong accuracy

Top Skills for Success

• Customer Service
• Technical Troubleshooting
• Healthcare Customer Support
• Technical Issue Resolution
• Communication & De-escalation
• Documentation & Attention to Detail

This is the opportunity to make a meaningful impact by supporting customers who rely on life-changing diabetes technology every day. You’ll serve as a trusted resource, helping users troubleshoot insulin pumps, software, mobile applications, and connected healthcare devices while delivering an exceptional customer experience., Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.