Enterprise Application Team- Level 1 Support...

The Level 1 Support Technician is responsible for delivering remote technical support to users on various platforms used across the organization, with primary focus on the agency electronic health record applications. The Level 1 Support Technician will assist with application testing, defect tracking, and documentation of solutions. The Level 1 Support Technician will also assist in creating training materials and provide end user trainings primarily via zoom., + Work as part of a team that delivers remote technical support for applications used across the agency.

High School Diploma/GED, + High School Diploma or GED and one year of experience in an administrative support role.

• Proficiency in Microsoft Office Suite with an emphasis on Word and Excel.

• Basic knowledge of software tracking and project management software.

• Must have a general understanding of the Behavioral Health, Healthcare, or Health Information Technology industries.

• Excellent written and oral communication skills.

• Excellent organizational, time management, and planning skills.

• Ability to exercise critical and analytical thinking skills.

• Ability to maintain project deadlines and work independently.

• Must be able to perform each essential duty satisfactorily.

• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

• High energy level, superior interpersonal skills, and an ability to function in a team atmosphere.

• Must possess the ability to read and speak English.

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.