IT Analyst I - Application & Development

• Evaluates and implements proposed program changes or additions to systems, programs, or application. Assists more experienced applications analysts and support personnel in developing solutions to customer related requests and/or system problems. Integrates purchased solutions with internal application. Designs and configures related program logic or integrates solutions into the systems after testing functions of developed programs, infrastructure changes and/or purchased software.
• Limited independence. Primarily depending upon others for direction and guidance.
• Responsibilities are along functional lines with individual IT Analysts assigned new program development and/or maintenance of existing applications, * Designs, configures, tests, and debugs programs of varying degrees of complexity;
• Evaluates recommended software, and/or program changes and their potential impact on the environment and execution results;
• Works on application/technical problem identification and resolution, including off-shift and weekend support functions;
• Works independently on complex applications and/or systems administration duties related to applications.
• Assists in the development of major system modules and programs; or system administration and upgrades, under the direction of more experienced staff
• Performs integration tasks for infrastructure components and/or in-house developed systems and/or purchased software solutions, as assigned.
• Improves development and support processes.
• Ensures the delivery of exceptional customer service and tangible outputs. Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies.
• Performs other responsibilities as assigned, including overnight and potential international travel.

• Bachelor’s degree in computer science /IT or equivalent combination of education, certification, and experience.
• 0 - 3 years of IT experience.
• One year of programming experience desired.
• Fully qualified to perform most application assignments or project tasks without close supervision.
• Fully knowledgeable of all application components and/or current operating environment, process design and specification development, logic diagrams, testing, debugging and documentation.

PHYSICAL REQUIREMENTS

• Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds., * Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies.
• Effective written, verbal, and presentation skills with the ability to shift approaches based on audience.
• Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
• Critical thinking abilities using fact-based troubleshooting skills.
• Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
• Ability to maintain confidentiality of extremely sensitive data at all times.
• Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.