Senior IT Analyst (Contract-to-Hire)

We are seeking an experienced Senior IT Analyst to serve as a key liaison between business stakeholders, IT teams, and external service providers. This role is responsible for gathering and documenting business requirements, supporting technology initiatives, analyzing business processes, monitoring IT service performance, and driving continuous improvement across enterprise applications and services., * Partner with business stakeholders to identify, analyze, document, and validate business and functional requirements

• Translate business needs into detailed functional specifications for IT solutions
• Facilitate discussions between business users, technical teams, and service providers to ensure alignment on project objectives and deliverables
• Develop user stories, process documentation, workflows, and business requirements documentation, * Monitor the performance, quality, and value of IT services using established KPIs and performance metrics
• Analyze service delivery trends and recommend opportunities for operational improvement
• Ensure IT solutions align with business objectives and customer expectations
• Maintain a comprehensive understanding of supported applications, business processes, system architecture, and integration points

Problem Solving & Continuous Improvement

• Investigate and troubleshoot complex technical and business issues
• Assess business impacts of IT risks and service interruptions and coordinate timely resolution
• Identify opportunities to streamline processes and improve operational efficiency
• Promote a culture of continuous improvement and operational excellence, * Collaborate with internal business partners, technical teams, and external service providers within a matrix organization
• Monitor vendor performance and ensure compliance with contractual obligations and service level agreements (SLAs)
• Facilitate communication between stakeholders throughout project and operational lifecycles

Reporting & Communication

• Prepare executive-level reports, presentations, dashboards, and status updates
• Communicate technical concepts to non-technical audiences in a clear and concise manner
• Present findings, recommendations, risks, and project updates to leadership and stakeholders
• Analyze budgeting trends and provide financial insights related to IT initiatives, * Gather and document high-quality business requirements that support enterprise technology initiatives
• Build strong relationships with business stakeholders and technical teams
• Deliver effective problem resolution while minimizing operational disruption
• Drive continuous improvement through data-driven analysis and process optimization
• Monitor service performance and recommend enhancements that improve business value
• Serve as a trusted advisor between business and technology organizations

The ideal candidate is a technically savvy, proactive problem solver who thrives in a fast-paced environment and possesses strong analytical, communication, and stakeholder management skills. This individual will play a critical role in translating business needs into technology solutions while ensuring alignment with organizational objectives and service delivery standards., * Bachelor’s Degree in Information Technology, Computer Science, Business, or a related discipline, or equivalent professional experience, * 7-9 years of experience as an IT Analyst, Business Systems Analyst, Technical Business Analyst, or similar role

• Experience gathering, documenting, validating, and managing business and functional requirements
• Experience supporting enterprise IT projects across multiple business functions
• Experience working with cross-functional teams, business stakeholders, vendors, and managed service providers
• Experience working within metrics-driven environments focused on continuous improvement
• Strong understanding of business processes, application integration, and enterprise technology environments, * Strong requirements elicitation, analysis, documentation, validation, and management skills
• Excellent analytical, troubleshooting, and problem-solving abilities
• Strong understanding of technology domains, enterprise applications, and system integrations
• Working knowledge of contracts, service level agreements (SLAs), and vendor management
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience creating reports, presentations, diagrams, process flows, and user stories

Professional Skills

• Excellent verbal and written communication skills
• Ability to communicate effectively with both technical and non-technical audiences
• Strong customer service and stakeholder management skills
• Ability to work independently while collaborating across matrix organizations
• Highly organized with strong prioritization and time management abilities
• Growth mindset with a willingness to learn new technologies and processes, * Experience supporting enterprise applications and large-scale IT initiatives
• Experience working with IT service management (ITSM) methodologies
• Familiarity with business process improvement initiatives
• Experience with KPI reporting, dashboards, and performance metrics
• Knowledge of budgeting, financial analysis, and technology cost management
• Experience working in utility, energy, or other highly regulated industries

$50 - $58 an hour - Temp-to-hire, Contract