Technical Consultant / Application Support Engineer

Galaxy i Technologies, Inc

Coppell, TX, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

JIRA Relational Databases Software Debugging Electronic Data Interchange (EDI) JSON Python (Programming Language) Microsoft SQL Server Oracle (Applications) Windows PowerShell Query Optimization Simple Object Access Protocol (SOAP) SQL Stored Procedures

+10 more

SQL Databases Systems Integration Web Services Extensible Markup Language (XML) Scripting Postman Information Technology Restful APIs Api Management Servicenow

Job description

Configure and support Odessa (Lease Wave) modules including Origination, Contracts, Billing, Assets, Accounting, and End-of-Term.

Act as the technical SPOC for platform setup, enhancements, integrations, upgrades, and production support.
Troubleshoot complex functional/technical issues related to lease lifecycle processing, billing anomalies, and accounting postings.
- Collaborate with functional consultants and developers to translate requirements into Odessa configurations and extensions.
Ensure platform stability, regulatory compliance, and adherence to client-specific business rules.

Requirements

Hands-on experience with the Odessa product (leasing, lending, or loan servicing modules).
Domain experience in auto finance, commercial finance, or captive finance - understanding of loan/lease lifecycle, funding, billing, and collections.
Experience working in an onshore/offshore delivery model with distributed teams across time zones.
Ability to interpret and write SQL queries for data investigation and validation.
Understanding of REST/SOAP API concepts for troubleshooting integration issues.
Familiarity with incident and change management tools (ServiceNow, Jira, or similar).
Strong client-facing communication skills; able to translate business issues into technical actions.
Ability to manage multiple priorities independently in a fast-paced AMS environment.

Top 3 Preferred Skills: PREFERRED QUALIFICATIONS

Familiarity with relational databases (SQL Server, Oracle) - understanding of schema design, stored procedures, and query optimization in the Odessa data model.
Experience with API integrations - REST, SOAP, JSON/XML-based data exchange, including use of tools like Postman for debugging.
Preferred Exposure to Odessa Studio or Odessa Designer for workflow and business rule configuration.
Understanding of captive finance business processes - OEM dealer programs, subsidy rates, floorplan, or commercial lease structures.
Basic scripting skills (PowerShell, Python, or similar) for automation of routine support tasks.
Education Requirements: Bachelors in Computer Science or other related field
Years of Experience: 5 years