Specialist Desktop Services-Information Systems

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

• Assist all our customers with any logged IT related incident when called upon.

• Perform cleaning of PCs or devices and cable management each time a device is physically worked on.

• Test network connectivity issues. Working with customers and IT team to analyze, resolve issues.

• Utilization of the help desk ticketing system to manage tasks, requests for support, and day-to-day activities.

• Support and administration of Windows 10 operating systems; limited Mac OS.

• Diagnose, troubleshoot, and repair computing hardware and software applications.

• Troubleshoot desktop/laptop computer security issues.

• Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance.

• Install and configure new end-user devices including Windows OS, computers, printers, smart phones, tablets, and other computing related devices.

• Assist users and maintain pathways from home computers to corporate office systems for remote access to desktop computers.

• College graduate - Associates degree or equivalent education and experience in computers or business preferred.

• Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent organizational skills.

• Highly detail-oriented, strong document skills, and able to make connections between similar problems.

• Experience with enterprise-level help desk ticketing systems; SysAid highly preferred.

• Understanding of and experience with TCP/IP networking and related protocols.

• An understanding of desktop/laptop security tools and applications.

• Excellent communications and interpersonal skills.

• Strong customer service skills.

• Ability to research hardware and software issues in a thorough manner.

• Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.

The Specialist Desktop Services plays a key role in providing the highest quality of patient care while the patient is in Union Health.

Our IT department plays a pivotal role in implementing and maintaining technology solutions that optimize patient care and operational efficiency, offering an exciting opportunity for individuals passionate about driving innovation in healthcare and making a meaningful impact on the well-being of patients and staff. Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules

• Comprehensive Benefits

• Paid Time Off starting day one.

• Tuition reimbursement up to $5,250 each year.

• Career Paths

• Success Sharing

• 403b Retirement Employer Match.

• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, national origin, protected veteran or disability status.