IT Specialist

Provide on-site Tier 1 IT support to local service teams: troubleshoot macOS/Windows issues, manage Jira Service Management tickets, perform hardware setup and Google Workspace account provisioning, educate users, support MDM and SSO troubleshooting, and travel to local offices for support, inventory, and rollouts. The summary above was generated by AI

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out-by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose-bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.

About the Role

As an IT Specialist, Local Brand (Contract), you will provide essential technical support directly to local service teams, ensuring they have the functional technology required for daily operations. In this Tier 1 role, you will focus on a foundational understanding of our systems to support local staff and field technicians. You will report to the Director of IT and be primarily based on-site at a local brand office to provide immediate assistance.

What You’ll Do

• Provide front-line, Tier 1 support for technical issues for local staff and field technicians
• Monitor and resolve support tickets in Jira Service Management
• Execute the IT portion of new hire onboarding, including hardware setup and basic account provisioning in Google Workspace
• Educate local teams about current IT systems
• Travel to Local Brand offices for employee support, inventory management, and new project rollouts

• 2-3 years of relevant Tier 1 IT support experience
• Foundational understanding of troubleshooting methodologies for common technical issues
• Working knowledge of macOS and Windows desktop environments
• Experience using communication platforms like Google Workspace, Slack, and Zoom
• Basic exposure to MDM tools (e.g., Jamf, Kandji, Intune) and account management
• Familiarity with SSO concepts and login troubleshooting
• Understanding of network infrastructure and cellular connectivity features and concepts
• A thoughtful communicator, able to explain issues quickly and efficiently to technical and non-technical audiences
• Customer-focused mindset and commitment to IT user experience