Salesforce Service Cloud Developer

Amazon.com, Inc.

Seattle, WA, United States

22 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$114,400.0 - $124,800.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Application Programming Interfaces (APIs) Amazon Web Services Computer Telephony Integration Middleware Cloud Services Salesforce.Com Data Streaming Apex Code SOAPAPI Change Data Capture Bots Apache Kafka

+4 more

Stream Processing Database Rules and Triggers Grpc Mulesoft

Job description

Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.
Customize cases, entitlements, SLAs, and knowledge bases.
Configure Omni-Channel, skill-based routing, and the Service Console workspace.
Build complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
Integrate modern features like Einstein Bots or Agentforce conversational tools.
Connect external systems using REST and SOAP APIs.
Implement CTI (Computer Telephony Integration) and third-party chat tools like AWS.
Use Platform Events and middleware to exchange live data securely.

Requirements

1+ years of experience in Salesforce Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
Experience with Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
Certifications: Salesforce Platform Developer I / II, Service Cloud Consultant.