Reports & Insights Technical Analyst - Trust and Safety

The Reports & Insights Team empowers data-driven decision-making within our organization. We are committed to delivering meaningful insights that drive continuous improvement and optimize performance across all operational areas. The Reports & Insights team owns and manages operational metrics and develops robust reporting systems and analytical insights to ensure accuracy, actionability, and timeliness of information. Our focus is on fostering collaboration, innovation, and efficiency for Trust & Safety (T&S) global functioning., * Support cross-functional stakeholders by gathering business requirements and translating them into reports, dashboards, and analytical solutions.

• Develop and maintain SQL queries, dashboards, and basic automation workflows while collaborating with team members.
• Analyze operational data to identify trends, investigate root causes, quantify business impact, and provide actionable insights to support data-driven decision-making.
• Build and maintain dashboards that surface operational performance metrics and business insights.
• Assist with data validation, quality checks, and governance activities to improve reporting accuracy.
• Document datasets, metric definitions, reporting logic, and technical documentation to support scalable analytics solutions.
• Continuously learn new tools, technologies, and best practices in analytics and automation.
• Proactively identify opportunities to improve reporting, automation, and operational processes through data and analytics.

Minimum Qualification(s):

• 1+ year of experience in data analytics, reporting, business intelligence or a related field (internships and academic project considered).
• Working knowledge of SQL for querying and analyzing data.
• Working knowledge of Python, Excel, or another scripting language for data analysis or automation.
• Familiarity with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical problem solving skills with attention to detail.
• Strong organizational skills with the ability to manage multiple priorities.
• Strong communication skills with the ability to explain analytical findings to technical and non-technical audiences.

Preferred Qualification(s):

• Internship or business experience building dashboards, reports, or automations.
• Familiarity with relational datasets and basic data modeling concepts.
• Experience in Trust & Safety, operations analytics, or large-scale operational environment is a plus.
• Experience in AI-assisted productivity tools and workflow automation.

(part of ByteDance) 3.33.3 out of 5 stars San Jose, CA $76,000 - $128,000 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time, Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo., Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day., TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.