Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)

VivSoft Technologies

United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.workingnomads.com

Tech stack

Testing (Software) Automatic Call Distributor Agile Methodology Microsoft Azure Software Quality Microsoft Dynamics Scrum Methodology Genesys Test Scripts Scalability Testing Integration Tests

Job description

Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
Define functional, integration, system, regression, performance, and UAT testing approaches.
Ensure traceability between business requirements, user stories, and test cases.
Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Support root cause analysis and recommend process improvements to enhance software quality.
Support business users during UAT planning and execution.
Develop UAT scenarios and scripts.
Track UAT completion and sign-off activities.
Participate in performance, load, and scalability testing.
Validate system response times and user experience.

Requirements

5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications., * 5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications.
Experience supporting Agile/Scrum delivery environments.