Lead, E-Commerce - Global O2O

You’ll own the strategy and execution of Nike’s BOPIS and Pick Up Point experiences-defining the roadmap, launching new pickup formats, and scaling them across markets. You’ll turn consumer and operational insights into services that make picking up a Nike order fast, flexible, and unmistakably premium.

• You’ll partner day-to-day with Digital Product, Stores, Supply Chain, and Operations teams to design and ship end-to-end pickup journeys-from the .com/app to the in-store handoff.
• You’ll build and own the multi-year BOPIS and Pick Up Point strategy, roadmap, prioritizing initiatives by consumer impact, operational feasibility, and commercial value.
• You’ll define and track the metrics that matter-Sit analytics, pickup adoption, speed, order accuracy, consumer satisfaction, and cost-to-serve-and use them to steer decisions.
• You’ll lead new-market and new-format launches (in-store counters, dedicated pickup zones, lockers, and curbside), partnering with local teams to adapt the model to each geography.
• You’ll diagnose and remove friction across the pickup funnel, running pilots and experiments, then scaling what works and retiring what doesn’t.
• You’ll represent the voice of the store athlete and the consumer in senior forums, serving as the connective tissue between global strategy and market execution.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form (https://app.smartsheet.com/b/form/5153e46a93f4460db48eb9e611386685) .

We’re looking for a customer-obsessed operator who thrives at the intersection of digital commerce and physical retail. The ideal candidate brings experience in omnichannel fulfillment, order management, and store operations, and knows how to turn a fragmented pickup journey into a fast, reliable, premium service consumers love.

They are equal parts strategic and hands-on-able to shape a multi-year BOPIS and Pick Up Point roadmap, then partner with product, supply chain, and store teams to bring it to life. They bring a strong analytical foundation, using data to size opportunities, define KPIs, and diagnose friction across the funnel.

As a Lead, they influence across a global matrix, communicate crisply with senior stakeholders, and stay grounded in the realities of frontline store execution.

• 5+ years of experience in omnichannel retail, e-commerce operations, fulfillment, or store operations, including experience leading cross-functional programs.
• Bachelor’s degree in Business, Operations, Supply Chain, or a related field. Will accept any suitable combination of education, experience and training.
• High level understanding of technology stack in an E-Commerce industry
• Strong command of retail and e-commerce analytics with experience partnering closely with digital product and engineering teams.
• Willingness to travel periodically to stores domestically and internationally.

O2O (Online to Offline) under Nike Direct Digital Commerce (NDDC) Organization connects Nike’s digital and physical marketplace to deliver connected, premium consumer experiences. Reporting to the Director, O2O & International Expansion, this Lead drives Nike’s Buy Online, Pick Up In Store (BOPIS) and Pick Up Point services, partnering across Digital Product, Stores, Operations, Supply Chain, and Technology.