AI Solutions Engineer

About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.

What you’ll get:

• Remote working environment - your new commute is however long it takes to walk to your desk!
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!

Job Overview

As a Solutions Architect at Snapsheet, you are a hybrid powerhouse: a technical builder, a strategic support for our customers, and a dedicated product liaison. You will be completely immersed in our Claim Platform, architecting end-to-end solutions that utilize our core infrastructure-with a heavy emphasis on our cutting-edge AI capabilities. You understand the unique operational challenges of P&C insurance and will leverage our custom AI Agents, workflow automation engine, and open architecture to make adjusters’ lives simpler and claims processing faster.

Equally, you will act as a trusted advisor and the “glue” between Snapsheet and our clients. Meeting with customers weekly, you will extract business needs, unblock AI configuration and prompting challenges, and collaborate on bespoke solutions. As the vital link between our customers, engineering, and support teams, you will champion feature requests and ensure we are always delivering best-in-class, AI-driven outcomes that transform the end-to-end claims process.

Responsibilities

• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows.

• Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations.

• Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities.

• Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data).

• Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team.

• Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer’s claims organization.

• Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

• Bachelor’s Degree in a relevant field.
• 3-5+ years of relevant experience working for or with P&C claim organizations.
• Strong understanding of P&C claims processes from an operational level.
• Experience in a B2B client-facing or account management role, taking a consultative approach to client success.
• Highly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automation.
• Proven ability to act as a bridge between highly technical engineering teams and non-technical stakeholders.
• Critical thinker, self-starter, and highly organized in managing multiple priorities simultaneously.
• Excellent written and verbal communication skills., * Hands-on experience implementing AI solutions within insurance or claims operational environments.
• Direct experience with AI prompting, configuring system prompts, and managing context windows.
• Experience configuring SaaS platforms, complex workflow engines, or CRM architectures.

We’re Built to Grow With You - And That Starts With How We Support You At Snapsheet, we know that growth doesn’t happen in a vacuum-it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 2 robust medical plans through Blue Cross Blue Shield-plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match-because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Perks That Make Growing Here Even Better:

• Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• In-person connection points throughout the year including our annual Summit and Roadshows.
• Snapsheet swag SWAG and surprise mailers to keep the spirit alive.
• Endless opportunity to shape your path-career growth, learning, and real impact are all within reach.
• Health and wellness campaigns that evolve with you year over year.

Compensation that Grows with You For this position, the base salary range is $95,000 - $125,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset. At Snapsheet, we believe growth should be rewarded-our compensation and benefits are built to evolve with you as your career does.

This role will be remote based in the U.S. but is not eligible for hire in CA or NY. Please note that we are unable to sponsor applicants for work visas for this position at this time.