Dental Network Support Associate IV

As a Dental Network Support Associate IV, you will work directly with contracted providers to help resolve issues, assess and negotiate provider fee schedules, and attempt to reverse termination requests. You will work in a variety of different systems and partner with other network team members. You will also work on different projects related to our dental network providers. “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” are integral to our team culture., * Assess and analyze provider fee schedules

• Leverage available data to negotiate mutually beneficial fee schedule increases with providers
• Research and resolve a variety of provider issues
• Grow knowledge base of Network strategy
• Work on a variety of projects
• Be accountable for meeting contractual and procedural turnaround times
• Put forth all reasonable efforts to retain providers in the network
• Provide outstanding customer service to providers and internal partners

• A team player with a positive attitude who is self-driven and focused on delivering exceptional results
• Motivated to provide best in class customer service to all DHMO and PPO dentists
• Able to meet productivity requirements as established by the role

You Have

• Bachelor’s Degree or equivalent work experience
• 3+ years of dental insurance industry experience
• Proficiency in MS Office Suite, specifically Word/Excel/PPT
• Excellent written and verbal communication skills
• The ability to accelerate impact and drive results
• Excellent decision making and communication skills
• Demonstrated intellectual curiosity
• Initiative and are willing to improve existing processes

This is a remote role. 0-10% Travel - Travel to/from regional offices as needed for project work/team meeting.

Salary Range:

$49,260.00 - $73,890.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools”) to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.