RTS Sr Technical Support Specialist

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer., As a Sr Technical Support Specialist at Thermo Fisher Scientific, you’ll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you’ll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You’ll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer., The VP of Agentic Systems will lead data science research and development, focusing on AI systems to enhance cybersecurity operations, requiring strong leadership and collaboration across technical teams. Top Skills: Artificial IntelligenceBig DataCybersecurityMachine Learning Samsara

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), * Associate degree or 5 years of technical experience in Electron Microscopy., service, or engineering role with complex analytical or scientific instrumentation

• Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
• Comprehensive knowledge in electron microscopy systems, particularly SEM, TEM, or EFA technologies
• Strong troubleshooting skills across multiple disciplines including electronics, mechanics, optics, vacuum systems, and software
• Excellent communication abilities in English, both written and verbal
• Demonstrated project leadership and ability to complete technical initiatives
• Experience developing and delivering technical training and documentation
• Demonstrated success in customer relationship management
• Strong problem-solving capabilities using structured methodologies
• Ability to work independently while collaborating effectively across global teams
• Proficiency with remote support tools and digital technologies
• Valid passport and willingness to travel 25-50% of time, including international
• Experience with quality systems and regulatory compliance
• Ability to manage multiple priorities
• Experience supporting and developing team members
• Experience with continuous improvement methodologies
• Additional language skills are an asset

In-Office or Remote 2 Locations 50-74 Hourly Senior level In-Office or Remote 2 Locations 50-74 Hourly Senior level Provide advanced technical support and leadership for electron microscopy systems (SEM/TEM/EFA). Troubleshoot electronics, mechanics, optics, vacuum, and software; support customers and field teams, develop training and documentation, lead technical initiatives, and travel internationally 25-50%. The summary above was generated by AI, The hourly pay range estimated for this position based in Connecticut is $49.58-$74.38.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount