IT Infrastructure Engineer 1

Maintains and administers on-premises and cloud-based infrastructure by monitoring systems, performing routine maintenance, and resolving foundational issues. Executes infrastructure tasks and contributes to implementation efforts while developing technical expertise across platforms, tools, and processes., * Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality

• Monitors and administers infrastructure systems, including servers, networks, and cloud environments, to ensure performance, availability, and reliability
• Performs routine maintenance activities, including patching, updates, and system health checks, following established schedules and standards
• Troubleshoots and resolves basic to moderately complex infrastructure issues, escalating as needed to ensure timely resolution
• Assists in the deployment, configuration, and maintenance of servers, network components, and cloud-based resources
• Maintains accurate documentation of configurations, procedures, and troubleshooting steps to support operational consistency
• Handles Tier 2 escalations, ensuring proper triage, communication, and resolution tracking
• Follows established security, compliance, and access control standards to protect systems and data
• Collaborates with team members and cross-functional partners to support infrastructure initiatives and ongoing improvements
• Continuously develops technical knowledge and skills related to infrastructure tools, platforms, and best practices
• Participates in a rotating on-call schedule to provide after-hours support for critical infrastructure, responding to alerts, troubleshooting issues, and coordinating resolution as needed

• Bachelor’s Degree in Computer Science or Information Technology OR A combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions may be substituted
• Industry-recognized certifications (CompTIA A+, CompTIA Network A+, CompTIA Security+, Azure Fundamentals AZ-900, AWS Cloud Practioner) preferred

Experience

• 0 - 2 years of similar or related experience
• Infrastructure or IT Support experience preferred

Other Skills

• Analytical Thinking
• Cloud Architecture
• Collaboration
• Communication
• Critical Thinking
• Customer Support
• Data Center Operations
• Innovation
• IT Administration
• IT Infrastructure
• IT Management
• IT Security
• Judgment and Decision Making
• Network Operations
• Operating System
• Problem Solving

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!