Data Center Systems Engineer (On-Site)

Senior Technical Support

· Serve as a senior technical resource for Global Lab operations.

· Provide guidance and mentorship to junior lab technicians.

· Lead and support infrastructure deployment, upgrade, and refresh projects.

· Identify and implement process improvements and operational efficiencies.

· Collaborate with team members to maintain service quality and lab availability.

Lab Operations & Customer Support

· Manage and prioritize lab support requests and service tickets.

· Coordinate lab resources to support Engineering, TAC, customer demonstrations, proof-of-concept environments, and testing activities.

· Provide timely and professional support to internal and external customers.

· Partner with Engineering, Technical Support, Product Management, and IT teams to ensure successful execution of lab initiatives.

Infrastructure & Data Center Operations

· Install, configure, maintain, and troubleshoot physical and virtual servers.

· Support enterprise network switches, routers, firewalls, wireless infrastructure, access points, and wireless controllers.

· Support storage and backup systems, terminal servers, remote access solutions, and intelligent Power Distribution Units (PDUs).

· Perform rack-and-stack installations, structured cabling, equipment commissioning, and hardware replacements.

· Coordinate maintenance activities, hardware refreshes, and infrastructure upgrades.

· Maintain operational readiness and availability of lab resources.

Virtualization & Cloud Services

· Deploy, administer, and maintain virtual infrastructure platforms including VMware ESXi, KVM, Hyper-V, or equivalent technologies.

· Provision and manage virtual machines and associated resources.

· Support cloud-hosted lab services and remote-access environments.

· Monitor infrastructure performance, utilization, and capacity.

Inventory & Asset Management

· Maintain accurate inventory records for lab and data center assets.

· Track hardware utilization and support capacity planning efforts.

· Coordinate receiving, staging, deployment, relocation, and retirement of equipment.

· Assist with equipment audits and asset lifecycle management.

Troubleshooting & Problem Resolution

· Diagnose and resolve complex hardware, software, networking, and infrastructure issues.

· Perform root-cause analysis and implement corrective actions.

· Create and maintain technical documentation, procedures, and knowledge base articles.

· Escalate and coordinate issue resolution with appropriate internal teams when necessary., The Global Labs organization provides access to enterprise-class lab environments, cloud-based services, networking infrastructure, and test resources supporting Engineering, Technical Support, Product Management, Sales Engineering, and Customer Engagement teams worldwide.

The Lab Technician III is a senior-level technical contributor responsible for maintaining and supporting lab infrastructure, data center operations, virtualization platforms, networking equipment, and customer-facing lab services. This role requires a highly skilled and self-motivated individual capable of independently managing complex technical tasks, coordinating resources, troubleshooting infrastructure issues, and supporting critical business operations across global lab locations.

· Bachelors degree in Computer Science, Information Technology, Engineering, or a related technical field.

· 5-8 years of experience supporting enterprise lab, data center, networking, or infrastructure environments.

· Additional relevant experience may be considered in lieu of a degree.

Preferred Qualifications:

· VMware, Cisco, Microsoft, AWS, Azure, or equivalent industry certifications.

· Experience supporting customer-facing lab environments.

· Experience supporting enterprise networking and wireless technologies.

· Experience with virtualization platforms, infrastructure monitoring, and capacity planning.

Technical Skills

· Strong knowledge of server hardware and operating systems.

· Strong understanding of TCP/IP networking fundamentals and troubleshooting.

· Experience supporting enterprise switches, routers, firewalls, wireless infrastructure, acces points, and wireless controllers.

· Experience supporting VMware ESXi, KVM, Hyper-V, or equivalent virtualization platforms.

· Experience with storage and backup technologies.

· Experience with traffic generators, packet capture tools, and network testing equipment.

· Experience with terminal servers and remote power management solutions.

· Experience with Windows and Linux operating systems.

· Familiarity with data center cabling standards, rack infrastructure, and hardware deployment best practices.

· Experience using standard administrative and management tools for Windows, Linux, virtualization, networking, and data center infrastructure.

Professional Skills

· Excellent communication and interpersonal skills.

· Strong organizational and time-management abilities.

· Ability to manage multiple priorities in a fast-paced environment.

· Highly detail-oriented and process-driven.

· Strong problem-solving and troubleshooting capabilities.

· Demonstrated initiative and commitment to continuous learning.

· Ability to work independently with minimal supervision.