IT Helpdesk Tech Support

• Position may require supporting surge operations consisting of 24/7 shift support, * Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting

• Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• Minimum of 2 years of IT project management or related IT experience
• CompTIA Security+ certification required, must be obtained prior to start date
• Active U.S. government security clearance required
• Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable

This position requires the ability to maintain the required U.S. government security clearance throughout employment.

The estimated salary range for this role is $60,000-$70,000 per year. Final compensation is dependent upon the candidate’s skills, qualifications, contract-specific guidelines, and geographic location. TQI is committed to pay equity and compliance with the Hawaii Pay Transparency Act; we do not request or consider prior salary history when making employment offers.

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training., TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients.