Event Support Lead, Global Skilling

Are you the person who loves building the systems that make big, complex events run like clockwork?

At Global Skilling, our mission is to inspire every person and organization on the planet to reach their potential through learning. With technology evolving rapidly, having a skilled workforce is more important than ever. We believe that making learning accessible to all is key to fostering a diverse and inclusive culture, helping people excel both personally and professionally, and igniting innovation.

We are looking for a new team member who is highly organized and operationally minded, to join our team as the Event Support Lead. In this role, you will own the shared event support function for the Global Skilling external events portfolio - creating scalable operating systems that free event owners to focus on experience quality, content, and execution. You will combine staffing strategy and readiness with portfolio operations: calendars, trackers, asset governance, SharePoint hygiene, reporting inputs, landing page and CTA coordination, SWAG planning, and cross-functional dependency management.

About the team

Our team brings AI skilling to life at Microsoft’s biggest moments - Build, Ignite, the AI Tour, Frontier Transformation Week, the global AI Skills Fest, and a portfolio of third-party and field-led events. We don’t just present content; we turn learning into an experience. Attendees move from curious to capable through hands-on labs, live demos, credential moments, guided booth journeys, and gamified experiences (yes, there’s great SWAG, too). If you love the energy of an event and the satisfaction of helping thousands of people build real AI skills, you’ll feel right at home here.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world. Responsibilities

• Own event staffing strategy - recruitment, selection, readiness, training, and post-event feedback across event tiers.
• Build differentiated support models for flagship, tour, digital, third-party, field-led, and AI Skills Fest event motions.
• Manage the central events calendar and portfolio operating rhythm, including readiness trackers, dashboards, and dependency visibility.
• Coordinate landing pages, CTAs, reporting inputs, SharePoint/content hub hygiene, and reusable asset governance.
• Own SWAG strategy, planning, inventory visibility, refresh cadence, and reuse models in partnership with vendors where appropriate.
• Partner across stakeholders - event owners, business managers, finance, campaign, audience, field, vendors, and data - to surface risks, gaps, trade-offs, and escalation needs.
• Support quarterly planning, retrospectives, budget visibility, and continuous improvement across the event support model.
• Lead agentic process optimization, identifying workflows and processes ripe for AI optimization and leading the work to create and operationalize agents to improve productivity
• Other
• Embody our culture and values

• Bachelor’s degree or equivalent AND 2+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education
• OR Master’s Degree or equivalent AND 1+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education
• OR equivalent experience., * 3+ years experience in event operations, program/project management, or marketing operations for large-scale or multi-event portfolios.
• Proficient organizational and systems-building skills - calendars, trackers, dashboards, and operating rhythms that scale across a portfolio.
• Experience coordinating staffing, readiness, and training for event teams and vendors.
• Proven ability to manage cross-functional dependencies and surface risks, trade-offs, and escalations proactively.
• Bachelor’s degree or equivalent AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education
• OR Master’s Degree or equivalent AND 6+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education
• OR equivalent experience.

Integrated Learning & Skilling IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

4.24.2 out of 5 stars United States $97,600 - $206,400 a year - Full-time