Desktop Support Level II

(Please note this role requires you to work daily in our office, 2060 Mount Paran Road, NW, Suite 210, Atlanta, Georgia 30327, Monday-Friday 8 a.m. - 5 p.m..)

The System Technician is accountable for providing technical assistance to our employees. This involves providing training materials referring to computer usage and troubleshooting, resolving any software and hardware problems, and offering step-by-step guidance to help struggling employees navigate a computer’s operating system.

This job opportunity involves a variety of tasks in the technical support areas of our PC and Mac estate. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to help the regular flow of business and IT projects and tasks. This role will also interface with non-ICT teams to provide technical assistance and insight. The System Technician will adhere to all standards, policies, procedures, and security requirements. The System Technician will proactively improve processes and determine and recommend more effective products and applications. The System Technician assists with PC and Mac hardware, software, and other technical solutions. This System Technician will adhere to all SLAs and communicate promptly with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.

As a Desktop Support Level II, you will

• Troubleshoot hardware, software, and other IT solutions for both PC and Mac
• Install software, including managingsystem status, taking steps to improve performance and reliability as directed and per established policies and procedures
• Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
• Design, develop, update, and implement team standards, processes, and documentation
• Monitor, correct, and report observed infractions of security policies and procedures
• Assist other technical teams (hands-on support), We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

• A fewyears of Technical Experience in a 24 x 7 IT Environment
• Excellent Knowledge of IT systems
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
• Hands-on experience with Microsoft Business Software Applications, Mac and Windows OS
• Excellent Communication Skills, Oral, Written, and Presentation in English
• Ability to communicate to all levels of management

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Desktop Support Level II is between $64,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe., BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visitwww.bcdtravel.com.