Implementation Manager

Own and deliver multiple bulk internet service implementations from contract through PMS integration, resident communications, go-live, and handoff. Drive time-to-market, manage stakeholders and ISP partners, enforce scope, ensure data integrity across systems, meet KPI targets, and coordinate cross-functional teams to achieve successful launches. The summary above was generated by AI Job Summary & Responsibilities

About Onboard Onboard by Conservice is a tech-enabled bulk internet management service built for multifamily and single-family rental property owners. We manage the complete internet program lifecycle, from ISP contracting through resident enrollment, property management system (PMS) integration, and post-launch handoff, enabling property owners to deliver premium connectivity amenities without the operational complexity.

The Role In this role, you will act as a project manager and delivery owner of bulk internet service implementations. You will serve as a trusted connectivity advisor to property owners, executive stakeholders, and site teams. You will leverage administrative support, ISP partner management, and cross-functional collaboration to drive project timelines, enforce scope boundaries, and ensure successful go-live launches., Reports To: Implementation Team Lead / Director of Professional Services

Core Objectives & Responsibilities

• Project Ownership: Manage multiple concurrent property implementations from contract execution through property management system (PMS) integration, resident communications, go-live, and Account Management handoff.

• Time-to-Market Optimization: Drive internal and external stakeholders to compress contract-to-go-live cycles, maintaining focus on predictable go-live dates that unlock property revenue and program value.

• Task Execution & Delegation: Own the execution of backend administrative tasks through a mix of self-performance and delegation to administrative support staff, auditing admin output, verifying task completion, and remaining fully accountable for project quality and outcomes.

• Client Leadership & Scope Protection: Serve as the authoritative internet connectivity advisor for property leadership. Drive direct, outcome-focused client communications, set clear operational boundaries, and firmly prevent scope creep or unapproved custom requests.

• Cross-Functional Alignment: Partner seamlessly with internal departments, including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management.

• Data Integrity & Oversight: Ensure 100% accuracy between account records, property level contracts, provider contracts, Salesforce records, and internal admin systems to achieve clean financial audits prior to project handoff.

• KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.

Ideal Qualifications

• 2+ years of project management, customer success, or professional services

• experience in Telecommunications (internet connectivity), Property Management, or PropTech.

• Proven track record of managing high-volume, concurrent project pipelines without sacrificing quality or stakeholder alignment.

• Demonstrated ability to speak with authority, negotiate skillfully, push back tactfully against demanding client requests, and manage conflict calmly.

• Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV charge reconciliation).

• Exceptional organizational and professional communication skills.

• Personal attributes: Highly motivated, proactive, driven, results-oriented, agile, empathic, and curious.

• Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems (PMS) such as Yardi, RealPage, AppFolio, or Entrata.

• Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key client engagements, or industry events.

• Competitive salary and performance-based bonus
• Health, dental, vision, and HSA
• 401(k) with company match
• Basic life & AD&D coverage
• PTO in accordance with the company’s current PTO plan
• Holiday pay in accordance with the company’s current paid holiday schedule