Solutions Architect

Position Overview: We are seeking an experienced Solution Architect with over 10 years of

expertise in Field Service Management tools and a strong background in the utilities and energy

industries. The successful candidate will lead the design and implementation of the FSM

solution, ensuring they meet client requirements and industry best practices. This role will also

be responsible for building and mentoring a high-performing team to deliver exceptional

service to our clients.

Key Responsibilities:

Solution Design and Architecture:

• Lead the design of comprehensive FSM solutions tailored to the specific needs of clients

in the utilities and energy sectors.

• Develop detailed architectural blueprints that outline system integrations, data flows,

and technical specifications.

• Ensure solutions are scalable, secure, and aligned with industry standards and best

practices.

Technical Leadership:

• Provide technical guidance and oversight during the implementation of FSM solutions,

ensuring adherence to architectural designs and project timelines.

• Collaborate with cross-functional teams, including developers, project managers, and

business analysts, to ensure cohesive and efficient project delivery.

• Stay abreast of emerging technologies and industry trends to inform solution design and

implementation strategies.

Client Engagement:

• Engage with clients to understand their business processes, requirements, and

challenges.

• Translate client needs into functional and technical requirements, ensuring clear

communication and alignment throughout the project lifecycle.

• Present architectural solutions and design decisions to clients, articulating the benefits

and rationale behind chosen approaches.

Team Building and Mentorship:

• Recruit, mentor, and develop a team of technical professionals, fostering a culture of

continuous learning and excellence.

• Define team roles, responsibilities, and performance expectations to ensure clarity and

accountability.

• Provide ongoing training and development opportunities to enhance team capabilities

and knowledge of FSM solutions.

Quality Assurance and Continuous Improvement:

• Establish and enforce best practices for solution design, coding standards, and system

integrations.

• Conduct regular code and design reviews to ensure quality and adherence to

architectural standards.

• Identify opportunities for process improvements and implement solutions to enhance

efficiency and effectiveness in solution delivery.

• Minimum of 10 years of experience in implementing Field Service Management or

similar solutions, with a significant focus on the utilities and energy industries.

• Proven track record of leading complex FSM implementations, and integrating with

existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).

• Experience with development of Web-based business applications, using some of the

following: XML, JSON, HTML 5, Angular JS, etc.

• Experience with cloud-based FSM platforms (Salesforce Field Service, Oracle Field

Service, ServiceNow FSM, Click)

• Familiarity with cloud architectures (AWS, Azure, GCP)

• Experience with planning, designing, and developing integration solutions to integrate

with enterprise systems using SOAP & REST web services.

• Experience working in Agile or hybrid delivery models, including backlog management

and iterative solution delivery.

• Strong understanding of utility operations, asset management, and regulatory

compliance.

• Demonstrated experience in team building and leadership, with the ability to inspire

and develop talent.

• Excellent project management skills, including proficiency in project planning, execution,

and risk management.

• Exceptional communication and interpersonal skills, with the ability to effectively

engage clients and stakeholders at all levels.

• Technical proficiency in FSM software platforms, system integration, and data analytics.

• Ability to travel to client site (domestic and(or) international) as required and defined

per project requirements. * Experience with Click or similar FSM platform and its applications in the utilities sector

and(or) familiarity with FSM tools.

• Consulting background with experience in client-facing roles delivering high-impact

programs.

• Familiarity with GIS integration and mobile workforce management solutions.

• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they

apply to Field Service Management.

• Professional certifications in solution architecture or relevant technical areas