Implementation Specialist

Storable is seeking an Implementation Specialist for the Marine Division to join our collaborative and committed team that serves our Marine customers. As an Implementation Consultant Marine, you will complete smooth and successful onboarding setups for net new clients and resolve case-based inquiries from our customers during peak season. You will be entrusted with crafting and delivering warm, enthusiastic, and customized support experiences for our Marine customers.

You are the connection point to help us bridge any knowledge gaps that may arise through our customer base. Through creativity, empathy, and critical thinking skills, you will analyze, investigate, and resolve complex issues. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. You will have experience onboarding customers and resolving complex issues in a SaaS environment. You also have a desire for accurate and quality work.

What you’ll do every day:

• Manage the process of onboarding 15+ new clients each month onto our platforms.
• Import, organize, and merge batches of client data.
• Be a point of contact for customer inquiries and service requests during the onboarding process.
• Manage customer expectations. Work within tight deadlines.
• Troubleshoot and resolve issues for clients via phone and email.
• Advise clients on how to get the most out of our products.
• Resolve complex questions on time.
• Resolve product inquiries.
• Record all data in Salesforce, Rocketlane and Jira.

• Data Analysis and Project Management experience preferred.
• Must be have advanced skills in Microsoft Excel.
• 3+ years of experience working on an implementation team.
• Must have excellent customer service skills.
• Strong communication skills (written and verbal).
• Ability to problem solve, analyze situations, and provide solutions.
• Highly organized with strong attention to detail.
• Foundational knowledge of math, accounting, and finance concepts.
• Ability to understand and troubleshoot accounting/financial data preferred.
• Ability to analyze a financial ledger and quickly complete calculations based on the information provided.
• Must live near a major airport (30 minutes) and be available to travel up to 25% as needed.

All applicants must be currently authorized to work in the United States on a full-time basis.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Health savings account
• Life insurance
• Disability insurance, * Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More - company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ‘Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

At Storable, we’re redefining property management for specialty real estate. Tailored for the marine industry, Storable Marine empowers marinas, boat clubs and rental operations with the industry’s most comprehensive technology platform. Our solutions span management software, service management, rental tools, websites, payments, and more to streamline operations, enhance customer experiences, and maximize revenue. Explore our platform solutions at www.storablemarine.com.