Director, Enterprise Technology Operations

The Director, Enterprise Technology Operations serves as the operational leader for Information Technology and the VP of Data & Technology’s principal operational partner. This role owns enterprise technology operations, infrastructure, cloud, cybersecurity operations, identity, endpoint management, managed service governance, and operational execution while enabling strategic initiatives across ERP, enterprise applications, data and AI.

Core Responsibilities

• Lead enterprise infrastructure, cloud, network and endpoint operations.
• Own IT operations, service management and operational excellence.
• Govern the Managed Services Provider through SLAs, KPIs and QBRs.
• Own cybersecurity operations, identity and access management.
• Lead vendor, asset, licensing and operational budgets.
• Drive change, incident and problem management.
• Build and mentor the technology operations team.
• Support ERP modernization, enterprise integrations and acquisitions.
• Deliver executive operational dashboards and KPIs.
• Serve as operational delegate for the VP of Data & Technology.

Functional Ownership

• Infrastructure & Cloud
• Network & Connectivity
• Identity & Access Management
• Cybersecurity Operations
• Endpoint Management
• Backup & Disaster Recovery
• MSP Governance
• IT Service Management
• Vendor Management

Success Measures

• Successful MSP transition
• Improved infrastructure stability
• Reduced operational risk
• Improved customer satisfaction
• Mature operational governance
• Executive KPI reporting

• 10+ years leading enterprise IT operations
• Azure/Microsoft ecosystem experience
• Managed services leadership
• Strong executive communication
• ITIL and operational governance
• Utility/industrial experience preferred

3.13.1 out of 5 stars Spring, TX 77381 $190,000 - $210,000 a year, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, Benefits include medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable; 401(k) with company match; paid time off; company-paid holidays; and short and long-term disability.

Welcome to United Utility Services, a dynamic player in the electric utility industry. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety,

Quality, Integrity, and Professionalism. At United Utility Services, we craft power delivery solutions - built safe, engineered smart, and driven by what customers demand - fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer-centric Power Delivery Construction and Engineering solutions.