IT Support Specialist

The IT Support Specialist serves as the primary front-line support resource for all end-user technical issues. This role is responsible for resolving a wide range of hardware, software, access, and connectivity issues while leveraging multiple enterprise IT platforms. The position also plays a key role in ticket triage and workflow management, helping ensure efficient issue resolution across the IT team., * Serve as the primary point of contact for all incoming help desk calls and support requests

• Troubleshoot and resolve end-user issues involving hardware, software, operating
• systems, and network connectivity
• Provide support for printers, peripherals, VPN access, network shares, and general
• workstation issues
• Assist users with Microsoft Office applications, SharePoint, web-based applications, and
• browser-related issues
• Support Okta MFA authentication issues and access-related requests.
• Endpoint & Account Administration
• Perform user account management tasks using Active Directory, Intune, and related
• identity platforms
• Assist with device enrollment, first-time logins, and endpoint configuration
• Support endpoint security tools including SentinelOne and Zscaler
• Use NinjaOne to support device management, monitoring, and remediation

Hardware & Deployment Support

• Set up new computers including software installation, configuration, and user onboarding
• Configure desks and workstations including monitors, docking stations, and peripherals
• Diagnose and resolve hardware and software failures; coordinate replacements or escalations when necessary

Network & Systems Support

• Perform basic network troubleshooting including connectivity, VPN, and access issues
• Assist with Meraki Dashboard tasks under guidance of systems administrators
• Escalate complex systems or development-related issues to the appropriate teams when
• required

Ticketing & Workflow Coordination

• Manage unassigned tickets in Jira, ensuring proper categorization and assignment to
• appropriate technicians
• Monitor ticket queues to support timely response and resolution
• Assist with improving help desk processes, documentation, and efficiency

• Strong experience in end-user technical support or help desk environments
• Working knowledge of Active Directory, Intune, and endpoint management tools
• Experience with ticketing systems such as Jira
• Familiarity with endpoint security and networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple issues simultaneously in a fast-paced environment

PREFERRED QUALIFICATIONS

• Experience supporting VPNs, MFA solutions, and enterprise security tools
• Prior experience in an advanced help desk or IT support role
• Interest in continued growth within IT operations or systems administration

Here are some of the physical requirements for this role:

• Position is largely sedentary in a climate-controlled office environment
• Sitting for extended periods of time, up to 6-10 hours per day, while working at a computer or desk
• Frequently uses hands and fingers for keyboarding, writing, and operating office tools
• Reads printed materials and computer screens, adjusts focus, and maintains attention to detail
• Hears and speaks frequently to communicate effectively in person, by telephone, or via virtual platforms
• Ability to lift, push, pull, and reach office-related supplies, files, chairs, and carts
• Ability to move for short periods between work areas to attend meetings or retrieve materials
• Exposed to standard office-related materials and substances, with low-to-moderate noise levels

Pulled from the full job description

• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, These are just a few of the benefits you can expect from working with Savage:
• Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match.
• Uniform Services Time Off (USTO)
• Uniform Services Differential Pay
• A culture that appreciates team members, * You may view available jobs at www.texonmidstream.com/careers and apply using the online job posting.
• Team members may be eligible for a benefits package that is dependent on hours worked and position classification. This package may include medical, dental, and vision coverage; life, AD&D, and disability insurance; supplemental coverage options; health savings and flexible spending accounts; paid time off; profit sharing; and a 401(k) plan with company match. Benefits are subject to change. For more information visit https://savageco.com/careers/benefits-information

Texon is a leader in butane blending and energy marketing. Since 1989, we’ve pioneered blending innovations and hold patent rights worldwide. As a Savage company, we’re proud to be recognized as a Military Friendly Employer, and we welcome Military Veterans and Reservists to apply. Military experience equivalency may substitute for some requirements.