Senior AI Transformation

Pismo’s vision is to become an AI-first organization that leverages Generative AI to accelerate growth, improve operational excellence, enhance client experiences, and scale without proportionally increasing headcount. Current initiatives already demonstrate opportunities to reduce onboarding timelines, accelerate knowledge access, improve productivity, and increase business impact across functions.

The AI Transformation Lead will serve as the business-side catalyst responsible for embedding AI into how Pismo operates, sells, delivers, supports, and scales globally.

The AI Transformation Lead is responsible for defining and executing Pismo’s business-side AI transformation strategy. This individual will identify, prioritize, and scale high-value AI use cases across all business functions while ensuring strong alignment with Visa and Pismo AI priorities.

The role bridges business strategy, process transformation, AI adoption, change management, and value realization.

Success will be measured not by AI experimentation but by measurable business outcomes including productivity gains, revenue acceleration, client outcomes, employee experience improvements, and operational efficiency., Enterprise AI Transformation Strategy

• Develop and execute Pismo’s business-side AI transformation roadmap.
• Establish the vision, operating model, and governance framework for AI-enabled business functions.
• Partner with executive leadership to identify business priorities where AI can create measurable value.
• Serve as the primary business advocate for enterprise-wide AI adoption.

AI Use Case Portfolio Management

Own the lifecycle of AI use cases across all departments including but not limited to:

Sales & Revenue

• AI-assisted account planning
• Opportunity qualification
• Proposal generation
• RFP/RFI automation
• Revenue forecasting
• Expansion opportunity identification

Client Success & Delivery

• QBR preparation automation
• Client health analysis
• Ticket trend analysis
• Adoption intelligence
• Migration acceleration
• Executive reporting generation

Finance

• Forecasting and scenario modeling
• Budget planning
• Variance analysis
• Productivity reporting
• AI-driven business insights

Human Resources

• Talent acquisition enablement
• Learning and development personalization
• Employee onboarding
• Workforce planning support
• Knowledge management

Marketing

• Content creation
• Campaign optimization
• Client communications
• Event support
• Thought leadership acceleration

Operations

• Process automation
• Capacity Planning
• Knowledge discovery
• Workforce productivity
• Operational reporting

Change Management & Adoption

• Build a company-wide AI adoption program.
• Define function-specific AI playbooks.
• Enterprise Data governance strategy for LLM quality
• Drive training, enablement, and best-practice sharing.
• Create executive dashboards showing adoption and business impact.
• Promote a culture of experimentation and continuous learning.

Agentic Platform

• Establish the foundation of a reusable agentic platform for Pismo (shared tools, orchestration, evaluation, and human-in-the-loop guardrails) so each workflow we ship adds a reusable building block. The goal is a common layer that live workflows run on, making every new build faster than the last and pushing the org from producing work to supervising agents.

Business Value Realization

Define and track KPIs including:

• AI adoption rates
• Productivity improvements
• Revenue impact
• Cost avoidance
• Process cycle-time reductions
• Employee satisfaction
• Client satisfaction improvements
• Ensure all initiatives have defined business cases, ROI targets, and measurement frameworks.

Cross-Functional Leadership

• Influence leaders across all business functions without direct authority.
• Facilitate alignment between business teams, product teams, engineering teams, and Visa stakeholders.
• Establish executive reporting mechanisms and transformation reviews.
• Act as the voice of the business in AI investment discussions.

Innovation & Thought Leadership

• Monitor emerging AI technologies and industry trends.
• Identify opportunities to create differentiated client experiences through AI.
• Help position Pismo as a leader in AI-enabled banking and payments solutions.
• Support executive communications, customer briefings, and strategic planning.

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, * 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 7+ years of experience in business transformation, strategy, operations, finance, consulting, SaaS, fintech, or related fields.
• Demonstrated experience leading cross-functional initiatives.
• Strong understanding of Generative AI technologies and business applications.
• Experience building business cases and driving measurable outcomes.
• Excellent executive communication and stakeholder management skills.
• Proven ability to influence senior leaders and drive organizational change.
• Experience at Visa, Pismo, or large-scale financial technology organizations.
• Background in finance, business operations, strategy consulting, or enterprise transformation.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, The estimated salary range for this position is $138.300,00 to $ 221.600,00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.