ServiceNow Developer

As a ServiceNow Developer within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes., * Develop application features with configuration and custom code development.

• Develop agentic solutions on the ServiceNow platform - using native ServiceNow AI tools and integrations with third-party platforms.
• Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.
• Participate in peer reviews for application changes.
• Participate in scrum ceremonies such as refinement, demo, and release planning.
• Create workflows and build service requests based on customers’ specifications.
• Use scripting tools and ServiceNow functionalities to automate rote tasks.
• Perform system and integration testing; and monitor health, usage, and overall compliance within the application.
• Generate reports as needed.
• Support the daily operations of our ServiceNow core platform and all modules in use - includes monitoring, troubleshooting, optimization, and security compliance.

Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus.

• Cloud Specialist Senior: minimum 5+ years working as a software developer for an enterprise platform

Minimum knowledge, skills and abilities required of the position:

• Solid analytic and problem-solving skills with excellent written and verbal communication skills.
• Solid familiarity with AI systems and architectures
• Proven experience working with Agile development teams.
• Experience with JavaScript is required.
• Familiarity with software development and design methodologies
• Ability to work both independently and as part of a team.

Desired knowledge, skills, and abilities:

• Prior ServiceNow experience
• Prior experience developing AI systems
• Understanding of enterprise system design patterns and best practices
• Understanding of design thinking techniques including Personas, Journey Maps, and Business Model Canvas

Any certificates, licenses, etc. required of the position:

• Any ServiceNow, Certified Agile Product Owner, AI, or ITIL certifications are a plus.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties., As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.